Overall Scope: The General Manager has overall responsibility for effectively managing all facets of a particular gym location, including but not limited to: hiring, training, development and overall gym execution. Responsible for delivering dues, revenue, and profit budgets while role-modeling the organization’s values and culture. Major Responsibilities: • Consistently delivers a clean, crisp, friendly member and team member experience • In charge of both the top and bottom lines of the P&L • Lead team to achieve total fitness experience for all members • Manage all facets of the business to include sales, fitness and gym operations • Oversee sales process and systems • Manage, monitor and evaluate the performance of all gym-related managers • Hire, train and schedule all gym-level staff • Delegate, monitor, and evaluate specifically assigned responsibilities of sales team • Provide and maintain the highest level of customer service through personal actions and development of staff • Facilitate and monitor company-wide initiatives • Provide effective decision-making regarding customer service issues • Ensure facility is clean and operationally sound • Plan and promote special events for the gym, monthly, to drive member engagement, using corporate marketing as needed • Responsible for managing janitorial and office supplies, printing and forms and small equipment • Responsible for taking walk-in guests to deliver results in dues, meet expectations around personal production • Ensure compliance throughout the gym Qualifications & Requirements: • Three years of related management experience • Understanding of performance metrics including P&L, revenue, budgeting, inventory, payroll, labor management and facilities maintenance. • Strong sales and customer service skills with proven results • Bachelor’s degree in business or related field preferred