Job Description: Customer Success Team (Specialist) Experience: 3 to 5 Years Business Requirements • • Good Communication Skills which include verbal and non-verbal communication skills. • Previous Experience in handling multi-geographical clients. • Good to have experience in the Cyber Security Domain. • Good interpersonal skills and to be a team player. • Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis. • Strong Learning Curve, ability to understand the requirements and support the customers. Technical Requirements • • Hands-on experience in handling the Windows and Linux Servers. • Must have experience in the L1/L2 Support/Operations Background. • Prior knowledge in handling the IIS configurations and supporting the same. • Good to have prior product installations and configurations experience. • Ability to understand the customer requirements and support them. • Ability to provide walk-through about the product to the customers/end-users. • Basic understanding of the Networking concepts. • Good to have Cloud Support Experience (Azure, AWS and GCP etc.). • Strong Troubleshooting and problem-solving experience. • Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.). • Basic understanding about the Load balancers, SSL certificates etc. • Strong understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.). • Basic scripting or SQL knowledge is a plus • Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation. • Collaborate with customers to define scanning scopes, schedules, and classification rules.