NEOLYTIX Associate / Sr Associate – AR (RCM) Accounts Receivable & Denials · US Healthcare LEVEL Associate / Sr AssociateEXPERIENCE 1+ Yr / 3–4 YrsLOCATION Gurugram (Onsite)SHIFT Night (US Hours) Two openings, one team — Associate requires a minimum of 1 year in US healthcare AR calling; Senior Associate requires 3–4 years with denials depth. Apply to the level that matches your experience. About the Role Neolytix is a US-headquartered healthcare MSO serving 270+ provider organizations. Our AR team works US insurance receivables end-to-end — following up with payers, resolving denials, and driving collections for physician groups and specialty practices. Associates own payer follow-up and claim-status resolution on assigned buckets. Senior Associates handle complex denials, appeals, and aged AR, and act as first-line quality support for the pod. Key Responsibilities Core (Associate & Sr Associate) • Work assigned AR buckets — call US payers on claim status, underpayments, and non-payment, and document actions clearly in the billing system. • Analyze EOBs/ERAs, identify denial reasons (CARC/RARC), and take corrective action — rebill, reprocess, or escalate. • Meet daily productivity and quality targets (claims worked, resolution rate, call quality). • Maintain HIPAA-compliant handling of PHI at all times. Additional (Sr Associate) • Own complex denials and appeals — draft appeal letters, track appeal TAT, and follow through to overturn. • Work aged AR (90+/120+) with root-cause notes that feed prevention, not just recovery. • Support the TL on quality — spot-check documentation, coach new associates on payer-specific nuances. Skills & Experience Must-Have • Associate: minimum 1 year in US healthcare AR calling (provider side). Sr Associate: 3–4 years with hands-on denials and appeals work. • Working knowledge of the US revenue cycle — claim lifecycle, EOB/ERA reading, denial codes (CARC/RARC), and timely-filing rules. • Experience on practice-management / EHR platforms — Epic, AdvancedMD, or Athena Health preferred; similar platforms considered. Preferred • Multi-specialty physician-group experience. • Exposure to both government (Medicare/Medicaid) and commercial payers. Eligibility Criteria • Education: Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible. • Communication: Voice-facing role — excellent spoken English with a clear, neutral accent and confident US payer-call handling, plus good written English for accurate documentation. • Work mode & shift: Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential. • Systems: Comfortable working in billing/EHR platforms and MS Office; good computer proficiency and clear note-writing. • Notice period: Immediate joiners or candidates on short notice strongly preferred. Performance Expectations You will be measured on clear, role-specific metrics: • Claims worked per day (productivity target). • Resolution / collection rate on assigned buckets. • Call and documentation quality score (from QA audits). • Aged-AR (90+/120+) reduction and denial-overturn rate (Sr Associate). Hiring Process • HR Screening • 2 Technical Interviews • Assessment Round • HR discussion (fitment, shift, salary). Why Join Neolytix US Healthcare Depth Live US provider accounts across 270+ client organizations — real RCM, not a training bench.Clear Growth Path Associate → Sr Associate → QA / SME / TL → AM: progression tied to performance. Multi-Platform Exposure Hands-on across Epic, AdvancedMD, AthenaHealth, and more — skills that travel.Stable, Growing MSO A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.