Description The Security Guard is responsible for providing protection for hotel guests, employees, and property. They are also responsible for providing guests with a sense of comfort and well-being by maintaining a level of visibility. Requirements Duties/Responsibilities: • Approach all encounters with guests and employees in a friendly, service-oriented manner. • Maintain regular attendance in compliance with Avion Hospitality standards, as required by scheduling, which will vary according to the needs of the hotel. • Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working. • Comply at all times with Avion Hospitality standards and regulations to encourage safe and efficient hotel operations. • Answer phone and dispatch in a timely manner, in addition to demonstrating proper two-way radio etiquette at all times when communicating with other Associates; maintain radio contact with the Front Desk at all times. • Maintain visual contact with the Front Desk and the front door of the hotel by remaining in the Lobby area when not on property walks. • Maintain and review daily activity log. • Maintain confidentiality with respect to guest and Associate incidents. • Hold briefing with Guest Services staff both at the beginning and end of shift. • Open secured areas for authorized personnel; checks ID of visitors/Associates, as necessary. • Maintain an awareness of legal limitations of position (i.e., local ordinances, state ordinances, etc.). • Assist guests to their rooms or help guests enter their rooms. • Investigates room thefts, auto accidents/thefts, and assault complaints for guests (not for Associates); serves as the first responder, partnering with Department Head/Hotel leadership to write the incident report. • Assist outside agencies as necessary. • Provide escort. • Assist HR/MOD with responding to Associate altercations. • Assist with intoxicated guests. • Be knowledgeable about hotel and guestroom locking systems. • Respond to security alarms and monitor TV cameras (CCTV) (if applicable). • Challenge suspicious persons. • Conduct rounds, checking for safety hazards, checking lights and door locks, and picking up items left on the property. • Assist during medical emergencies, administering First Aid/C.P.R./Heimlich maneuver, as necessary. • In partnership with Department Head/Hotel leadership, completes Incident/Accident Reports in a clear and concise manner. Required Skills/Abilities: • Strong communication, both written and verbal. • Ability to work in a team environment. • Ability to remain calm under pressure. • Bilingual communication in Spanish is a plus. Education and Experience: • High School diploma or equivalent and/or experience in a hotel or a related field preferred • Certificate of Completion in Safety and Security Training (must comply with State requirements) • CPR, First Aid, and Heimlich Maneuver Certified