Description Bison Group is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician to provide maintenance and advanced support for customers globally. The successful candidate would be joining a team that provides multiple services in the realm of UC&C to include Video Teleconferencing (VTC), Voice over IP (VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming with some Public Branch Exchange (PBX) phone support within the enterprise. Responsibilities are based on tiered skill level for resolution supporting customers on all managed DCE/DTE plus scheduled or active Video Teleconferences. Candidate will become familiar with the use of Cisco Unified Communications Manager (CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and various other tools as required. Responsibilities: • Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager. • Provide technical knowledge of IM systems like Cisco Jabber, Webex or Microsoft Teams and Presence Services. • Experience with Audio/Video Streaming to include set top box, Vbrick Rev, and Cisco Integrated Management Controller (IMC). • Technical knowledge of VTC equipment such as TMS, CODEC, MCU and CMS. • Ability to provide system/equipment/specialized training, technical guidance to lower skill level employees and support engineering with projects. • Utilize knowledge of network topology; along with networked hardware and software tools listed above. • Provide VTC service and support to include scheduling, monitoring, administrative support, and technical assistance to customers. • Utilize ticketing software to manage plus prioritize workload and the ability to resolve break/fix and requests. • Perform IOS and Software upgrades. • Possess understanding of dialing protocols to include H.323, E.164 and SIP. • Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations then perform root cause analyses. • Assist in the development of the training, local guides, and Standard Operating Procedures (SOP) as they pertain to the UC environment. • Perform patching and ensure compliance with network security policies/procedures. • Creating/reporting notifications according to standard operating procedures. • Assist in responsibilities and participate in special projects as tasked by Management. Requirements Qualifications: Required: • TS/SCI security clearance with the ability to obtain a CI poly prior to start • IAT II certification (mandatory) • CCNA Desired Certifications: • Network + • ITIL Foundations or Agile Foundations Minimum Education & Experience (One of the following): • High School/GED + 9 Yrs, • Associates + 7 Yrs • Bachelors +5 Yrs • Masters + 3 Yrs • PhD +1 Yrs The Bison Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, genetic information, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or our policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This mailbox is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response. Disclaimer: This position offers a wage or salary range based on market data and internal pay policies. This range is a good-faith estimate and may vary depending on qualifications, experience, and other factors. We do not request or use prior compensation history in making employment decisions. Any voluntary disclosure of prior wage information may be considered to support a higher offer but will not be used to justify a lower offer. The Bison Group offers benefit options including medical, dental, vision, life, disability insurance, and accrued PTO including vacation, sick leave and holidays. The listed pay range serves as a general guideline rather than a guaranteed salary. Final compensation is determined by a variety of factors including, but not limited to, role-specific responsibilities; candidate qualifications such as education, skills, and mission-aligned experience; market data, business considerations, internal equity, and any applicable legal or bargaining agreements (if any).