Metrics to be tracked: Breaches cancellations Speed improvement Wrong Product Received Projects & Tasks: Returns monitoring Supply chain serviceability unlock Handle planning and configuration for OMNI BAU & Events Streamline customer escalations and CX experience for OMNI Fulfilment training of brands on OMNI Brand and supply facing stakeholder management Capacity planning and orchestration Product tracks Mnow supply chain serviceability unlock Handle planning and configuration for OMNI Mnow Fulfilment training of brands on OMNI Mnow Product and tech enablement Capacity planning and orchestration (Regular + overnight)