Description JOB SUMMARY: The Dental Care Coordinator I is responsible for providing care coordination services for dental clients in their assigned group. The Dental Care Coordinator I will assess clients with all care management needs and address any potential barriers to care, to ensure timely diagnosis and treatment. Under direction of the supervisor, the Dental Care Coordinator I will maintain a clinical tracking system to ensure appropriate follow-up, reporting and billing. DUTIES AND RESPONSIBILITIES: • Demonstrate proficiency in looking up accounts in the EPM & EHR system using name, alias, family members, SSN, and account numbers. • Answer telephones identifying self and name of clinic, department and demonstrates telephone etiquette and excellent customer service. • Assists providers with follow-up on referral as well as no-shows as directed by providers or contract staff. Assists with obtaining second referral if necessary • Assists with calls from contractors who may be in need of referrals or medical records for patient’s continuum of care. • Assists in scheduling clients for clinical and specialty services as needed. • Documents activities performed on clients in EHR and C3 database. • Updates and maintains patient demographics in EPM, EHR and C3 database. • Attends clinic as needed to provide support assistance for drives. • Flags charts for returned mail items. Stores returned mail items. • Maintains faxed referrals and home health items. Enters newly received paper referrals & reports into EHR. • Assist clinical teams in patient assessment via receipt of reports or review of charts that show • Abnormal labs/findings and notifies clinician in the event of an emergency. • Completes PHA form to provide to providers for upcoming visits. • Monitors and keeps track of patient appointments to ensure requested needs are addressed. • Makes copies and packets items providers or clinical staff may need • Assists in completing audits and reports requested • Ensures all clients receive assistance with referrals or home health items requested. • Completes daily tasks assigned by VP/Chief Medical Officer. • Completes and runs rescreen report to bring clients back into service. • Documents and updates PHI log in EHR when referrals are sent/processed. • Attends weekly meetings with department. • Demonstrate ability to meet department metrics. • Demonstrate excellent attendance and punctuality. • Other duties as assigned by the immediate supervisor. Requirements QUALIFICATIONS: Education: High School diploma or equivalent plus a Registered Dental Assistant certification Experience: One-year dental assisting experience in a Dental health care setting preferred. • Holds and maintains proper level of professional standards (licensing, CPR, etc.) necessary to ensure credentialing compliance for dental coverage under the Federal Torts Claims Act. • CPR Certified. • Strong clerical skills to include keyboarding and a good understanding of basic math. • Some computer knowledge and use of calculator. • Must possess mental ability to conduct client interviews with a better-than average attention to detail. • Bilingual English/Spanish (preferred).