Description The Event Installer Lead/Driver is a team and event management, driving, and customer service position, with an emphasis on leadership and accountability. The responsibilities include leading and managing a team of installers, operating box trucks and vans, safely loading and unloading gear, dropping off/picking up crews to event venues. The Driver will demonstrate safe driving skills, remain customer-focused, and display a strong work ethic. Further responsibilities include setting and striking drape, furniture, and hardware at event venues, working with and as part of a team of installers. Workload varies from 0-30+ hours per week based on volume and availability. Installer will demonstrate strong leadership skills by taking the initiative, staying customer-focused, displaying a strong work ethic while on the jobsite and being able to execute consecutive events. Benefits • 401k Safe Harbor with Employer 5% match • Employee Referral Bonus Program • Potential to go Full Time • Potential for overtime • Eligible for annual increases based on performance • Opportunities for professional growth Under the supervision of the General Manager and Operations Manager this position's responsibilities include: • Lead and participate in sets and strikes at event venues • Lead and manage a team of installers • Deliver and pick-up gear/crew to event venues • Preparation for daily scheduled activities both in the warehouse and on-site • Loading and unloading company vehicles at the warehouse and on jobsites • Completing warehouse tasks after on-site work is finished • Delivering outstanding customer service Required Knowledge, Skills, and Abilities • Prior customer service-related job experience preferred but not required. • Ability to lead one or more teams of installers and handle the stresses of multi-job and multi-crew work days. • Understanding of hotel/convention docks • Ability to execute consecutive events while handling the associated stresses and challenges. • Can positively interact with team members and customers on a daily basis and be open to constructive criticism. • A great attitude and great customer service skills. • Can read, write, speak, and understand English fluently. • Must maintain a professional appearance, have reliable transportation, and be punctual. • Is able to problem solve and prioritize needs while on jobsites. • Is able to handle team dynamics, and customer service issues on a daily basis. • Workload varies from 0-30+ hours per week based on volume and availability. Requirements Driver Requirements: • Possess a valid, unexpired driver’s license • Prior Box Truck / Van driving background and able to drive Quest light-duty vans. • Pass Quest-generated written and practical driving tests. • Submit to an annual driving record review (No DUIs, etc). • This position is required to pass a DOT physical and drug test. Must be able to pass written and practical driving tests. • Must be able to drive all company vehicles, including medium-duty trucks (such as 16' box truck). Physical Job Requirements: • Ability to repeatedly lift 62 lbs and work on a step ladder without exceeding maximum weight allowance. • Ability to stand or walk for extended periods of time. Mental Demands: • Problem solve and prioritize needs while on jobsites. • Do simple math calculations and think logically. • Analyze information and perform needed actions to fulfill duties. • Able to handle traffic stress, team dynamics, and customer service issues daily.