Company Description We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites. Job Description • Oversees caseload of customers to ensure positive outcomes • Ensures case management, reporting, and service delivery meet funder requirements and internal quality standards • Enrolls categorically eligible children as authorized by the Board, the Workforce Center operator, other workforce services providers and staff • Promotes and ensures parental compliance with the terms of the Personal Responsibility Agreement, invoking sanctions as warranted • Implements client service, fund utilization, enrollment, and service priority strategies • Explains parents' rights and responsibilities and explains attendance responsibilities • Tracks attendance and services utilization - Refers suspected fraud or misuse to the appropriate resource • Enters client and case eligibility, demographic, and service information into the designated system • Assists and prepares responses for quality assurance monitoring • Provides process informational support/instruction to parents as needed • May coordinate the recruitment, processing, and monitoring of local area relative providers • Other duties as assigned Qualifications • Two years directly related progressively responsible work experience or equivalent combinations thereof • Excellent communication and interpersonal skills • Strong management and organizational skills • Ability to work across all levels of management and staff • Must be knowledgeable about community resources • Ability to work with and relate to clients • Cultural sensitivity a must • Must be computer literate and have Microsoft Word and Excel skills at a minimum with the ability to learn specialized databases and software systems Additional Information All your information will be kept confidential according to EEO guidelines. Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions. When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others. APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law. APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [email protected].