Description JOB SUMMARY The Certified Medical Assistant with CST is a multi-skilled healthcare professional who works collaboratively with physicians and clinical staff to provide high-quality patient care. CMAs and CSTs perform both administrative and clinical duties to support efficient, cost-effective care, optimize patient outcomes, and improve overall quality of life. RESPONSIBILITIES • Assist patients by providing information, services, and support. • Maintain medical supply inventory and ensure proper maintenance of medical equipment. • Verify patient information, record medical history, and confirm reason for visit. • Prepare patients for examinations by taking vital signs, weight, and preliminary tests, report findings to provider. • Support office procedures to save physician time and improve workflow. • Protect patient confidentiality by securing records, completing diagnostic and procedure coding accurately. • Counsel patients by communicating physician orders and instructions regarding procedures or surgeries. • Schedule surgeries by coordinating with surgical centers, confirming patient times, and preparing charts and consent forms. • Maintain a safe, compliant, and healthy work environment in accordance with standards and regulations. • Keep supplies ready by completing inventory, ordering, and verifying receipt of stock. • Ensure proper operation of equipment by following instructions, performing preventive maintenance, troubleshooting issues, and arranging repairs as needed. • Stay current with professional knowledge by participating in educational opportunities and reading professional publications. • Adhere to professional standards, clinic policies, and federal, state, and local requirements. • Support practice growth and reputation by taking ownership of new responsibilities and exploring opportunities to improve services. • Perform clinical duties within scope—including tasks designated for CMA, RMA, CST, LPN, or RN roles as applicable—as well as other clinical functions delegated and supervised by the physician. • Clean, sanitize and sterilize surgical instruments • Assist with all in-office procedures. CHARACTERISTICS • High energy level and strong interpersonal skills • Tactful, empathetic, and sensitive to patient needs • Excellent telephone etiquette • Uses discretion, sound judgment, and maintains confidentiality • Establishes credibility with physicians, staff, and patients • Organized, resourceful, able to multitask, and takes initiative • Focused on quality improvement and cost-efficient care • Team player with a positive attitude • Professional appearance and demeanor Requirements QUALIFICATIONS • Graduation from an accredited Medical Assisting program or Certified Surgical Technician program • Current Medical Assisting Certification with no restrictions or current Certified Surgical Technician Certification • Current Basic Life Support (BLS) certification • Knowledge of infection control, sterile technique, and clinic-based health and safety precautions • Ability to use and apply medical terminology accurately • Understanding of general clinical principles, methodologies, and outcome measures • Strong communication skills with patients and external parties in a courteous and professional manner PHYSICAL REQUIREMENTS • Sitting: Occasionally • Standing: Frequently • Walking: Frequently • Carrying/Lifting: Occasionally (up to 35 pounds) • Stooping/Kneeling: Frequently • Other: N/A