Description The Hotel Administrator at the Timber is a point of contact for guests throughout their stay and combines guest service responsibilities with low-volume drink service. The Timber is a boutique hotel in Gatlinburg, TN. Guaranteed free parking on-site Mid-Afternoon shift to close (9pm) This position is based in the cabin lounge right next to The Timber at Holly Branch, a 16-unit hotel. This position is responsible for welcoming guests and assisting with check-in, responding to guest requests and concerns in a timely manner. This position serves as an ambassador for the property and maintains an organized lounge. Beverage service at a low volume of business. and preparing and serving beverages in accordance with all alcohol service requirements. Key Hotel Administrator Responsibilities Guest Service & Hospitality • Act as an ambassador for the hotel, creating a positive and welcoming environment for every guest and visitor. • Welcome arriving guests and assist with check-in and check-out procedures. • Respond to guest concerns promptly and courteously and follow through until the concern is resolved. • Respond to guest requests for amenities and deliver requested items to guest rooms in a timely manner. • Maintain working knowledge of property-specific information, including on-site events, lounge service hours, breakfast hours, and check-in and check-out times. • Answer phones, respond to guest inquiries, and direct calls appropriately. • Assist guests with directions, reservations, luggage, and general service requests. • Monitor the lobby, lounge, and common areas to ensure a positive guest experience. Communication & Coordination • Communicate housekeeping and maintenance issues to the Operations Manager to help facilitate a quick resolution. • Communicate and special accommodations to Guest Services in a timely manner to help facilitate guest needs and concerns. • Document guest requests, incidents, and follow-up items in accordance with property procedures. • Provide an end of shift report with any outstanding guest needs that need to be addressed. Bar & Lounge Operations • Maintain the cleanliness, organization, and presentation of the lounge and adjoining common areas. • Serve alcoholic and non-alcoholic beverages in a low-volume lounge setting. • Enter beverage orders in the point-of-sale system; check guest IDs for legal drinking age. • Complete closing paperwork, cash handling, and follow opening/closing checklists. • Follow all alcohol service laws, safety standards, and company policies, including refusing service when appropriate. Professional Standards & Team Responsibilities • Maintain professional appearance, behavior, posture, and hygiene. • Follow required uniform guidelines established. • Attend required staff, safety, and training meetings. • Perform other duties as assigned to support team and overall guest needs.