Want to Make a Difference for Others as a Leader in Healthcare? Welcome to Serenity.  If you’ve ever thought about a career in healthcare but didn’t know where to start — this is your sign. Serenity Healthcare is redefining what mental wellness looks and feels like.   No Healthcare Experience? We’ve Got You. We’re not hiring for medical know-how — we’re hiring leaders. If you can motivate a team, hit goals, and keep things running smoothly, you’ll thrive here. Bring your people skills and drive — we’ll teach you the rest. The Role: Call Center Manager | Las Colinas, TX As Call Center Manager, you’ll lead Serenity’s patient support team of 100+ reps. You'll provide daily guidance, boost team performance, and streamline operations using practical strategy and data-driven decisions. What You’ll Be Doing: • Supervise and coach call center team to deliver top-tier patient service • Improve call center metrics while ensuring quality patient interactions • Monitor and analyze call center performance data to drive continuous improvement • Create and maintain standard operating procedures for patient communication • Lead training initiatives on healthcare regulations and company policies • Collaborate with clinical teams to ensure seamless patient care coordination • Manage schedules to ensure coverage across all time zones • Handle escalated patient concerns with empathy and resolution focus • Ensure HIPAA compliance and patient confidentiality in all interactions What You Need: • 7+ years of call center management experience, healthcare setting strongly preferred • Solid working knowledge of Workforce Management systems and practices • Excellence in developing and motivating customer service teams • Data-driven approach to performance management and process improvement • Track record of improving customer satisfaction metrics and team performance • Crisis management experience and ability to handle sensitive situations • Experience with healthcare scheduling systems and EMR platforms a plus • Strong understanding of HIPAA regulations and healthcare compliance requirements Why You’ll Love Working at Serenity: • Competitive pay based on experience • Luxe-level benefits: We cover 90% of medical, dental & vision  • 401(k) – because your future deserves self-care too  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  • Employee Referral Program • Opportunity for advancement and professional development Who We Are:  Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.