Description Order Management Lead Job Description: The Golden Hog is seeking a hands-on Order Management Lead to oversee daily customer order management, order processing, and fulfillment operations across our grocery, food-service, and eCommerce channels. This role is responsible for coordinating phone, online, in-store, pickup, delivery, and catering orders, supervising order preparation and accuracy, monitoring fulfillment timelines, and ensuring effective communication between customers and internal departments. The ideal candidate is organized, customer-focused, detail-oriented, and experienced in leading teams in a fast-paced retail or food-service environment. This position also supports staff training, workflow coordination, order management systems, customer issue resolution, and continuous improvements to ensure efficient operations, timely order fulfillment, and a consistently positive customer experience. Order Management Lead Benefits: • Weekly pay. • Free daily meal during your shift. • Health, dental, and vision insurance. • 401(k) retirement plan with company match. • Toll reimbursement for eligible employees. • Employee discount. • Growth opportunities. • And more. Requirements Order Management Lead Qualifications: • Previous experience in order management, order fulfillment, customer service leadership, retail operations, eCommerce, or a similar supervisory role preferred. • Experience leading, training, and coordinating employees in a fast-paced retail, grocery, hospitality, or food-service environment. • Strong understanding of order processing, customer order accuracy, fulfillment procedures, and delivery coordination. • Ability to manage phone, online, in-store, pickup, and catering orders while maintaining accurate records and timely execution. • Experience using POS systems, order management software, online ordering platforms, and digital tools; familiarity with Odoo preferred. • Strong customer service, communication, problem-solving, and conflict-resolution skills. • Ability to coordinate with Kitchen, Deli, Bakery, Grocery, and Delivery teams to ensure accurate and timely order fulfillment. • Strong organizational skills, attention to detail, and ability to prioritize multiple orders and operational needs. • Dependable, proactive, and comfortable taking ownership of daily operations, team performance, and customer satisfaction. • Availability to work flexible schedules, including weekends and holidays based on operational needs. • Bilingual English and Spanish preferred. Order Management Lead Key Skills: • Order Management & Fulfillment. • Team Leadership & Staff Coordination. • Customer Service & Problem-Solving. • eCommerce & Online Order Processing. • POS & Order Management Systems. • Organization & Attention to Detail. • Multitasking & Sense of Urgency. • Cross-Department Communication. ---- The Company identifies as an Equal Opportunity Employer. All applicants are considered for all positions with no regard to color, race, national origin, religion, non-job-related disability, Vietnam era, disabled veteran status, sexual orientation, age or sex, or marital status.