Description WhirlyBall is currently seeking extraordinary Guest Services Representatives to join our team. This is a phenomenal role for you if you enjoy helping people and anticipating their needs and building events. To be a part of our team at WhirlyBall, it means that you are friendly, upbeat, and highly motivated. This is an office position involving operating a computer and phone (NO cold calling!). What is WhirlyBall? Picture a combination of lacrosse and bumper cars played by two teams of five alongside eight bowling lanes, a four-lane VIP bowling suite, hyper bowling, a laser tag area, private event space and our flagship restaurant, The Pivot Room. We pride ourselves on crafting a space where you can come get your game-face on or relax with some food and beverage. We are an equal opportunity employer. For additional information, please visit: www.whirlyball.com What you will do: • Answer incoming phone calls and emails (NO cold calling!) • Handle Financial Transactions for guests at the front desk • Handle different systems for guest upon entry • Greet and escort guests to various areas of venue • Respond to voicemails and emails from time out of the office • Redirect phone calls to proper channels when applicable • Stay in constant communication with different departments within the venue • Build events for guests based on their preferences, and upselling when appropriate to further meet and exceed guests’ needs and expectations • Communicate with guests and clients about their events, maintaining knowledge of the available WhirlyBall/Pivot Room activities, rules, menus, etc. • Follow WhirlyBall rules, policies, and conditions of employment, as outlined in the Employee Handbook • Other duties as assigned Requirements What we are looking for: • To be the first person to greet our guests when they arrive (aka our Director of First Impressions) • Individuals with a positive attitude and friendly demeanor • Ability to communicate clearly and professionally • Willingness to work with a team • Flexible schedules available • Comfortability multitasking and working with several programs • Someone that will create a raging fan, by bringing their A-game, each shift The Perks: • A fun, unique venue in which to manage events • Competitive compensation and bonus program • Part-time and full-time positions available • Previous experience not required; in-depth training provided from the outset • Great opportunity for professional growth and administrative, guest-oriented experience