Mancomm is seeking a Customer Support Coordinator who is organized, customer-focused, and comfortable with technology. Mancomm publishes regulatory content and provides a digital reference library that helps customers locate and apply the regulations relevant to their work. This person will be the main point of contact for customer inquiries, using AI-powered tools, chat systems, and automation to give fast, accurate responses. The role also supports internal processes and cross-team projects that keep the business running smoothly. Key Responsibilities: • Respond to customer inquiries by phone, email, and chat, using AI and automation tools to improve speed and accuracy • Troubleshoot and resolve customer issues with empathy and follow-through • Process customer orders, subscriptions, and requests through internal systems • Qualify inbound leads from marketing campaigns and chatbots, and route prospects to the right next step • Keep customer records, notes, and documentation accurate • Track trends in customer questions, complaints, and delays, and recommend process or tool improvements • Support internal workflows, documentation, and shared systems • Assist with cross-team coordination and projects as needs arise Requirements • 2+ years of experience in customer service, order processing, or administration • Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools • Excellent verbal and written communication skills • Strong organizational skills and attention to detail • Ability to manage competing priorities in a fast-paced environment • Calm, professional demeanor under pressure • Bonus: experience in publishing, digital subscriptions or online libraries, or regulatory and compliance industries Why Join Us: At Mancomm, great service combines a human touch with the right technology. This role sits at the center of the customer experience and helps shape how AI-powered tools make regulatory knowledge more accessible. Candidates who enjoy helping people, keeping things organized, and taking on new challenges will find room to grow as the company grows. Benefits • Health, dental, and vision insurance • Health savings account • 401(K) retirement plan with company match • Paid time off (PTO) • Holiday Pay