Description Join our dynamic team and be the first point of contact that shapes our clients' experiences! We’re seeking a detail-oriented appointment scheduler to enhance our service experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Schedule patient appointments • Cancel and reschedule appoints as necessary • Consult patients regarding participating status of various insurance contracts • Take messages for physicians and medical assistants • Checks HMO encounters for authorizations • Schedules/confirms interpreters • Insurance verification (E & B) • Help front office staff with overflow work • Cover front office staff (sick/vacation) • Respond to all enquiries through text messaging software • Process payments in eCW for copays, balances, or past due debt • Other duties as assigned Requirements Skills and Attributes Outstanding communication skills Good organizational skills Excellent sense of customer/patient service Good problem-solving skills Education and/or Experience High school diploma or general education degree (GED); and twelve to eighteen months related experience and/or training in call center/customer service; or equivalent combination of education and experience