POSITION OVERVIEW We are seeking an organized, energetic, and versatile professional to join our team in a multi-faceted role combining service writing, parts running, and shop administration. In this position, you will act as a central hub for our daily operations: sourcing and transporting needed components, keeping inventory organized, and maintaining orderly front-office billing and documentation. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, holds a clean driving record, and is comfortable wearing multiple hats to keep technicians productive and customers informed. KEY RESPONSIBILITIES Service Writing & Customer Communication • Communicate technician findings, repair estimates, and timelines clearly to clients via phone, text, or email. • Obtain customer authorization for additional work before repairs commence. • Provide updates throughout the repair process and walk customers through finalized invoices at vehicle pickup. Parts Sourcing & Running • Pick up parts, supplies, and tools from local vendors, dealerships, and supply houses using the company vehicle. • Verify incoming shipments against purchase orders to ensure correct quantities, part numbers, and quality. • Deliver cores, returns, and warranty parts back to suppliers promptly with correct documentation. • Maintain the shop parts room by labeling, stocking, and updating parts inventory in the shop management system. • Assist with cleaning and maintaining fleet vehicles. Administrative & Front-Office Support • Close out work orders, process customer payments (cash, card, check, fleet accounts), and balance daily registers. • Maintain vendor invoices and submit them to accounting or the office manager for accounts payable processing. • Assist with answering incoming calls, scheduling appointments, and routing messages. • Keep the reception area, customer waiting area, and front office organized, clean, and stocked. QUALIFICATIONS & SKILLS • Experience: 1+ years of experience in an automotive, powersports, heavy equipment, or collision repair facility preferred. • Licensing: Valid driver’s license with a clean driving record (insurable under company auto policy). • Experience with Ford trucks and cars • Familiar with heavy equipment, especially CAT, JLG, Bobcat and Doosan • Technical Aptitude: Familiarity with basic automotive/equipment terminology and repair workflows; comfort with shop management software, including Samsara, is a plus. • Organization: High attention to detail, ability to prioritize tasks independently, and solid basic math skills. • Physical Requirements: Ability to lift up to 50 lbs regularly and stand/drive for extended periods. COMPENSATION & BENEFITS • Pay Range: $23-25/Hr. • Health, dental, and vision insurance • 401(k) retirement plan • Paid vacation, sick leave, and holidays • Company vehicle provided for all parts-running duties