Description JOB SUMMARY: Application / Systems Analyst are responsible for in-depth knowledge of the Systems, software and are the primary liaison between user community and the application. They conduct regular day-to-day communications, review software, and exhibit a deep understanding of the business operations and works with Team(s), Group Operations, and end users. DUTIES & RESPONSIBILITIES: • Provides support to end users and participates in training, process improvement and quality assurance initiatives; provides new and ongoing application training. • Configures, modifies, tests, implements, maintains and supports applications software. • Develops thorough application knowledge within specific areas of focus. • Write and maintain system documentation. • Document changes to baseline requirements through standard change control process. • Document software test plans, technical requirements, release notes, user and training guidelines and other materials. • Perform end user and application support functions including problem solving and resolution of application function defects. • Provide systems and application training. • Identify opportunities for process improvements and provide analysis and propose change and communicate strategies. • Knowledgeable in QoS and VoIP technologies. Experience with Avaya IP Office. • Plans and Performs the deployment, configuration, removal and management of phones and their interface with various call handlers and Avaya related applications such as XIMA and Chronicall. • Strong understanding of active directory (AD), group policies and domain administration. • Due to the responsibilities of the position, may be required to work beyond your regularly scheduled hours. • On-Call responsibilities. • Occasional travel required. • Other duties as assigned. • May be exposed to hazardous drugs. • Attends OSHA training upon initial employee orientation and annually completes an OSHA competency. Requirements EDUCATION/EXPERIENCE/KNOWLEDGE: • Bachelor (4-year) degree, with a technical major, such as Engineering or Computer Science or Associates degree with 2 years of additional work experience in a related field or High school with an additional 4 years of work experience in a related field is required. • Strong background in programming, systems analysis, design and problem solving preferred. • Solid understanding of computer systems, interfaces, software, and IT functions. • Experience organizing and running multiple projects preferred. RELATIONSHIP WITH OTHERS: Demonstrates the ability to build relationships and effectively communicate with the project team, and key clinical stakeholders, including business services, nurses and physicians. PHYSICAL REQUIREMENTS · Requires sitting, standing, bending, and reaching. · Basic dexterity skills, may be required lift and/or move up to 50lbs.