Description Shift: Day, 7a - 7p Job Summary: The Café Aide is responsible for the operation of the hospital cafe’, which serves employees and guests on a daily basis. The position involves some food preparation, serving and replenishing of food items, wares and supplies, making change with money by using a standard cash register, hospitality and sanitation duties. Performs other food service duties as assigned by the Supervisor, Clinical Dietitian or Director of Food & Nutrition Services. Demonstrates Competency in the Following Areas: · Makes sure all condiments are available for customers including cut-up lemons. · Prepares and maintains fresh coffee, fountain beverages & tea during shift. · Works as a team with the Food Production Supervisor to improve cash register & money handling tasks. · Sets up cold plate with appropriate desserts, beverages and condiments. · Assures all tables are set up with sugar, salt & pepper shakers, & cleaned often. · Stocks plates, bowls, cups, and serving utensils properly throughout shift. · Prepares menu information for meals making sure special items are separately labeled, so customers don’t have to ask or guess what item is. · Restocks all cafe’ items by following the stocking list before ending shift. Restocks as needed during shift. · Portions food items to customer properly & consistently. · Knows prices of all foods served including combination specials. · Notifies cooking staff when food items fall below 50% and when pulled an item out of the warmer. · Maintains proper coverage (at all times) for cafe food line. · Continually is courteous to all customers and is helpful with their needed requests. · If problems arise, employee resolves with customer professionally to retain customer’s business. Notifies supervisor for help when needed. · Operates cash register credit card machine and employee badge machine accurately and charges are accurate and consistent. · Accurately counts money with supervisor, completing the cashier’s return slip & moneybags. · All voids are completed per policy. · Always keeps keys secure throughout shift and locks cash register when out of the café. · Offers receipts to visitors & counts money back to customer to assure accurate money was given. · Mops and/or wipes up spills in cafe immediately. Contacts supervisor to contact EVS, as needed, for larger spills. · Stocks items with proper rotation, First In First Out. · Cleans assigned duties, marks off items cleaned & obtains signature of supervisor. · Assists other employees with cleaning duties to assure the café and kitchen is clean/sanitized. · Practices sanitation techniques in every aspect of foodservice. Actively participates in HACCP Program. · Performs other duties as assigned by supervisor. · Successfully passed the competency skills assessment. Requirements Professional Requirements: · Meets dress code standards; appearance is neat and clean. · Completes annual education requirements. · Maintains regulatory requirements. · Wears identification requirements. · Attends Department meetings/in-services and other hospital meetings, as appropriate. · Actively participates in Department’s Continuous Quality Improvement (CQI) activities. · Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the Department. Destination 10 Quality Performance: · Follows and strives to reach Destination 10 standards (picture of standards, standardized garnishes, and policies and procedures). · Utilizes the Destination 10 motto’s (Attitude of Gratitude, Work Smarter Not Harder, Food Service is Showbiz, and Food Quality and Service is Job One). · Engages in teamwork and works well with other employees. · Approaches situations in a positive manner (is not defensive, defiant, belligerent, disruptive, or argumentative). · Helps maintain a positive working relationship between all other departments. Education/Regulatory Requirements & Experience: · High school diploma or its equivalent preferred. · Prior foodservice and/or nutrition related field experience preferred. · Must pass the Food & Nutrition Ability Test with 80% or greater as given by the Human Resources Department. · Demonstrated through prior work experience, the characteristics of steady attendance and punctuality preferred. Language Skills: · Must be able to read and communicate effectively in English. Physical Demands: · For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position. · Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.