Job Details: Job Location: OSC Utah - Salt Lake City, UT, Salary Range: Undisclosed, The IT Demand Management Coordinator serves as the operational hub for visibility and coordination across Information Technology, keeping in-flight work tracked, current, and moving. While the PMO owns enterprise project delivery, this role creates clarity across IT intake and triage, sprint coordination, dependency visibility, and governance administration. The Coordinator gives IT leadership and requesting functions a reliable view of what is inbound, what is at risk, and what is coming next.  Intake and Triage  Log, categorize, and route incoming IT requests using the established triage framework, escalating ambiguous or high-complexity items to the Manager, IT Demand Management  Schedule and document discovery conversations and draft intake summaries that support prioritization and sizing  Pipeline and Sprint Coordination  Maintain accurate request records across designated work-management tools, keeping status, owner, and stage current  Reconcile PMO milestone dates with sprint-team cadences and surface conflicts before commitments are made, while delivery ownership remains with assigned teams  Monitor request aging and dependencies and flag stalled items or conflicts to the Manager, IT Demand Management  Coordinate scheduling and handoff communication between requesting functions and IT teams  Documentation and Governance Administration   Draft, format, and maintain IT policies, SOPs, and process documentation with content owners and administer versioning, review cycles, and approvals in the designated governance platform  Support administration of change controls, including records, approvals, and audit-ready documentation  Maintain the forward change calendar and monitor upcoming releases for scheduling conflicts  Maintain the software catalog, including current entries, owners, and lifecycle status  Communication and Reporting  Serve as the day-to-day point of contact for requesters on status, timelines, and next steps while setting clear expectations  Maintain intake dashboards for volume, aging, and throughput and prepare recurring inputs for intake review meetings  Continuous Improvement Partnership  Surface friction points and cycle-time patterns to the Operational Excellence function, which owns process improvement initiatives  Support Operational Excellence-led rollouts by coordinating communication with intake stakeholders  Qualifications: Qualifications and Education Requirements  Bachelor's degree in Business, Information Technology, or a related field, or equivalent experience  1 to 3 years of experience in IT coordination, service management, intake operations, or business operations  Demonstrated ability to organize and manage a high volume of concurrent requests  Strong written documentation skills, including experience drafting or maintaining policies, SOPs, or process documentation  Demonstrated ability to work with technical and non-technical stakeholders  Experience with intake or work-management tools such as Monday, Smartsheet, Jira, ServiceNow, or equivalent  Preferred Qualifications  Experience supporting an IT intake, PMO, or service desk function  Familiarity with sprint and agile coordination concepts and with milestone-driven and sprint-based delivery teams  Experience with governance, risk, and compliance or document-management platforms such as Workiva or equivalent  Familiarity with change management and release coordination practices  ITIL Foundations exposure