Key responsibilities include, but are not limited to: • Lead and oversee multiple SAP, SAP Business One, and non-SAP projects simultaneously as the SAP SD Order-to-Cash subject matter expert for change requests, enhancements, and related initiatives. • Support global users across SAP and non-SAP applications through the centralized KACE/Freshservice ticketing system, coordinating with consultants and business users to ensure timely resolution within SLAs. • Gather stakeholder requirements and translate them into solutions by defining project scope, timelines, resource estimates, deliverables, and milestones using project management best practices. • Identify business requirements, document current processes and interfaces, assess gaps, design future-state processes with business teams, and recommend improvements. • Drive process implementation through testing and training, while identifying and managing project dependencies and the critical path. • Collaborate with SAP and non-SAP technical teams to ensure configurations and developments are delivered on time and meet quality standards. • Develop test scripts and scenarios, perform unit testing based on business process knowledge, and act as the liaison between development teams and business users across IT projects. • Prepare and deliver project status reports, documentation, and presentations. • Support RFP preparation and vendor evaluation and selection for various projects. • Deliver SAP SD Order-to-Cash and introductory SAP training to global business users, enabling them to perform their functional responsibilities effectively. • Build and maintain a documentation repository containing standard operating procedures, training materials, Functional Specifications and Root Cause Analyses. Requirements University degree in Computer Science, Business, Finance, or a comparable discipline. • Functional experience in SAP SD Order-to-Cash, including its configuration and integration with FICO, MM, and SAP PI/PO. • SAP S/4HANA implementation experience in the SAP SD Order-to-Cash module is preferred. • Ability to communicate and collaborate effectively with stakeholders across diverse global cultures, both individually and in groups. • Collaborate with stakeholders and lead requirements-gathering and development sessions. • General understanding of Agile methodology and software product development processes. • Proven ability to manage issues, scope, and quality while delivering projects successfully within budget and schedule. • Strong analytical skills and the ability to develop creative solutions to business problems. • Proactive problem-solving approach with a demonstrated record of successful project execution. • Excellent written and verbal communication skills in English and Hindi. Work Experience • 8–10 years of SAP functional experience in IT application management. • Experience managing at least two full-cycle SAP implementations, including one SAP S/4HANA project, with international exposure. Travel & Working Willingness to travel at least 10% and work afternoon shifts, with flexibility to support operations in India, the US, and Europe.