Summary of Essential Functions The Technical Analyst plays a crucial role in supporting the design, provisioning, maintenance, and management of enterprise IT solutions. This position is responsible for assisting users with Information Systems-related issues and ensuring the effective operation of IT services across both IT Infrastructure and Network Infrastructure. Educational Requirements • High school diploma or equivalent required. • Bachelor’s degree in Information Systems, Computer Science, or a related field preferred; relevant work experience may substitute for education. Knowledge/Skills/Abilities • Basic understanding of major operating systems, networks, and hardware components. • Familiarity with email systems, firewalls, networks, and server management. • Proficient in using Service Desk work order tracking and project management applications. • Strong communication skills, both verbal and written. Physical Requirements • Primarily work 8 to 5 Monday - Friday; may be asked to work additional hours as needed, including weekends. • Take on-call rotation as assigned and be available during rotation as needs arise. • May be expected to lift over twenty-five (25) pounds. • Ability to distinguish between numbers and symbols. • Hand-eye coordination and manual dexterity with substantial movement of wrist and/or fingers. Walking and climbing to accomplish tasks. • Corrected vision and hearing to normal or near normal range. • Extended periods of sitting and/or walking depending on specific duties. ______ IT Infrastructure Knowledge/Skills/Abilities • Basic understanding of major operating systems, networks, and hardware components. • Familiarity with email systems, firewalls, networks, and server management. • Proficient in using Service Desk work order tracking and project management applications. • Strong communication skills, both verbal and written. Duties and Responsibilities • Assist in the design, provisioning, maintenance, and management of enterprise IT solutions. • Provide technical support for application systems assigned P1 or P2 responsibilities. • Offer assistance to users with Information Systems-related problems, determining the necessity for and type of service required. • Support email, firewall, and server operations as needed. • Participate in on-call rotation as assigned and be available during rotation as needs arise. • Perform other duties as assigned by the director, manager, and/or coordinator. _______ Network Infrastructure Knowledge/Skills/Abilities • Knowledge of Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments. • Understanding of network security measures, including firewalls and VPNs. • Ability to document network configurations and changes effectively. Duties and Responsibilities • Provide technical support for Local and Wide Area Networks, including hardware, switches, cables, software, and operating environments. • Assist in the configuration and maintenance of network devices and infrastructure. • Monitor network performance and troubleshoot issues as they arise. • Document network configurations and changes for future reference. • Stay updated on emerging technologies and best practices in network management. • Perform other duties as assigned by the director, manager, and/or coordinator.