Location: Chennai Responsibilities: • Demonstrate extensive knowledge of Workforce Management (WFM) methodologies with a strong focus on staff planning, scheduling, and stakeholder management. • Create, develop, and maintain detailed capacity plans with volume projections and key business assumptions. • Analyse historical volumes and create long-term staffing plans while keeping in mind Service Level goals, Operational Flexibility, and Cost Effectiveness. • Maintain headcount reporting, attrition tracking, and business trends for all functions. • Continuously monitor and adjust forecasts according to changes in demand, while identifying potential risks to capacity and proactively creating contingency plans. • Collaborate with the Command Center and Operations teams to gauge current business trends on shrinkage and productivity in order to enhance planning models. Requirements: • Excellent written and verbal communication skills. Open to rotational shift. Complete WFO profile. Experience: 4-5 years Sat and Sun fixed off. Rotational Shifts. Interested can share CV on [email protected]