Reporting to the Sportsbook Supervisor, you will be the face of our retail operation. By providing a high level of customer service to both regulars and “novice bettors”, you will ensure everyone is made to feel welcome at our sports book(s). As an expert in our menu of sports betting options, you will help advise and answer customer questions to help them make an informed, responsible decision with their sports wagering. • Provide a top tier level of customer service that encourages customers to come back repeatedly • Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board • Become familiar with our betting options and be able to strike up conversations with customers regarding those options • Work to resolve customer disputes/complaints and escalate to direct supervisor when needed • Be a positive team member and work collaboratively with other team members and your leadership team • Ensure that all necessary paperwork/documentation is filled out accordingly to company policy • and gaming control board standards Other duties as assigned • Provide a top tier level of customer service that encourages customers to come back repeatedly • Don't get a penalty - ensure you adhere to all the rules and regulations set forth by the company and gaming control board • Become familiar with our betting options and be able to strike up conversations with customers regarding those options • Work to resolve customer disputes/complaints and escalate to direct supervisor when needed • Be a positive team member and work collaboratively with other team members and your leadership team • Ensure that all necessary paperwork/documentation is filled out accordingly to company policy • and gaming control board standards Other duties as assigned ADDITIONAL REQUIREMENTS: • Must be able to stand for extended periods of time • Must be able to lift, pull or push 25 lbs. • Must be able write for extended periods of time. Must be able to twist, bend or reach with no significant boundaries