The Financial Aid Counselor advises students and parents on all matters pertaining to the financial aid program and assists with the administration of financial aid awarding. • Counsels assigned students and their parents on financial aid matters, including application for federal, state, and institutional aid; application for scholarships, and application for loans. • Evaluates students’ financial aid documents for completeness and accuracy, ensuring that federal, state, and institutional eligibility and application requirements are met. • Determines financial aid awards, including federal, state, and institutional financial aid awards in compliance with federal, state, and institutional policy, regulation, and law. • Performs regular review of incomplete files and corresponds with students and families regarding the forms and information required to complete the students file. • Corresponds with students and families regarding the financial aid Award Letter, award acceptance, renewal requirements, and application completion • Coordinates closely with the Business Office regarding student aid, student balances, and payment issues. • Performs evaluation of student eligibility in accordance with financial aid renewal requirements, and works in conjunction with the Registrar’s Office to review eligibility issues pertaining to grades and hours. • Participates in College events to provide information on financial aid matters to the local community including students, prospective students, parents, high school personnel, and other organizations • Organizes documents and maintains student financial aid records via both physical file and via enterprise software. • Perform duties \ tasks as prescribed by the Director and Associate Director of Financial Aid Required Qualifications: • Bachelor’s Degree or equivalent required (An acceptable equivalent is an AA degree plus a minimum of 2 years of professional office experience.) Preferred Knowledge and Skills: • Effective and professional communication skills both verbally and in writing • Possess patience and empathy for students and parents by remaining congenial and respectful under stressful conditions while treating others with dignity and respect • Student-focused and collaborative, a cooperative attitude • Responsive an accessible by responding promptly with appropriate follow through • Analytical skills for the review of documents and student files • Computer skills and experience in data entry • Proficiency in mathematics • Organizational skills and accurate record keeping/data entry • Ability to multi-task and work in an environment with frequent interruptions • Prior financial aid experience