Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.) • Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions • Consistently exhibits a fun, upbeat and positive attitude at all times. • Must be aware of surroundings and be able to initiate a greeting with every guest every time. • Exhibits strong communication skills, including public speaking. • Provides customer feedback and suggestions to department leaders on a regular basis. • Assists in the execution of special events and particularly in managing the overall customer experience. • Responsible for customer contact and interfacing with guests by letter, person, or telephone. • Convey terms of programs and explain qualifications and requirements to prospective customers. • Works with all departments to assist in serving customers to provide Customer Satisfaction. • Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments. • Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed. • Adhere to regulatory, departmental, and company policies in an ethical manner. • Must be able to maneuver all areas of the casino, including in and around pit areas. • Must be able to bend, stoop, reach, kneel, twist and grip items when necessary. • Must be able to stand/ walk for extended periods of time. • Must be able to lift up to 25 pounds. • Must be able to use a computer: Microsoft Word, Excel, and Power Point. • Must be able to read, write, and understand English. GAMING PERMIT: N/A