The Customer Service Representative will provide exceptional customer service, answer inquiries, process payments and other sale day activities. • Responsible for organizing all keys / organizing and filing documents by our internal coding system and then again by Lot number once we go to Lot. Uploading documents to the web each sale. • Actively communicate with many different departments and or team’s and customers who sign up equipment when needing documents such as LOLC’s, Purge Documents etc. • Responsible for processing payments from successful bidders • Provide customers with information about auxiliary services. • Ensure that superior customer service is always delivered to all customers. • Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and safety of your team, co-workers and customers • Perform other duties as assigned. • Previous work experience where you worked in-person with customers. • Experience using computers, and able to learn to use new technology and software. • Excellent keyboarding skills for data entry. • A commitment to providing fantastic customer service. • Able to work well and maintain a positive attitude in high-pressure situations. • A friendly, outgoing, patient personality. • You thrive working as part of team, pitching in wherever you’re needed.