HealthPartners is looking to hire a DayBridge Partial Hospitalization Coordinator to join our Regions Behavioral Health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: The purposes of this position are to: provide front-desk reception, patient scheduling, referral and authorization coordination, registration, medical records support, and other administrative services for the designated program area. This position serves as a key resource for patients, program staff, and providers regarding insurance coverage and benefits, referral and authorization requirements, coordination of benefits, and preferred provider networks. The role requires a high degree of professionalism, organization, confidentiality, and customer service, with frequent interaction with adult patients, families, providers, and internal and external customers. Major Job Duties and Tasks: • Provide immediate attention to inquiries in person at the front desk as clients arrive and provide immediate attention to answering telephone promptly and professionally. • Patient Scheduling, Registration, Referrals and Authorizations. • Medical records responsibilities. • Administrative and miscellaneous duties. Work Schedule: Monday through Friday 8:00am to 4:30pm Required Qualifications: Education, Experience or Equivalent Combination: • High school diploma or equivalent Meets one of the following: • Graduate from a formal training program in medical reception, an equivalent program, or a customer service program. • Two years of experience as a medical receptionist. • Two years of experience in a customer service position. • Two years of experience in medical insurance or patient billing. Knowledge, Skills, and Abilities: • Basic computer and keyboard proficiency. • Demonstrated customer service skills. • Effective verbal and written communication skills. • Ability to communicate effectively by telephone and in person. • Ability to handle confidential information with discretion. • Strong accuracy and attention to detail. • Ability to work collaboratively with coworkers, providers, patients, and other customers. • Ability to organize work effectively under pressure. • Ability to manage multiple priorities and interruptions. • Knowledge of medical terminology. • Exceptional internal and external customer service skills. • Ability to systematically and skillfully respond to telephone calls and customer requests. • Ability to understand and read English. • Ability to communicate effectively in written English using correct grammar and legible handwriting. Preferred Qualifications: • Experience with Epic registration and scheduling. • Experience with medical insurance and prior authorizations. • Experience working in a mental health setting.