The shift and hours for this position is to be determined. Shift Schedule: Sun-Thurs 11pm-8am (The first 2 weeks of training will be during the day 8-5) QUALIFICATIONS • Qualified candidates must have five years general IT experience. Three years prior specific experience in customer support. • Ability to work on various assignments simultaneously. • Communicate tactfully, verbally and in writing with department heads, managers, co-workers and vendors to resolve problems and negotiate resolutions. • Working knowledge of computers, internet access, and the ability to navigate within an automated system as well as a variety of software packages such as Outlook, Excel and Word. EDUCATION • Bachelor's degree in Computer Science or related field from an accredited college or university or the international equivalent preferred. SPECIAL INSTRUCTIONS TO CANDIDATES • EOE/AA M/F/D/V