Business Management - IPB CLIENT SERVICE - Analyst
JPMorgan Chase · jpmorganchase.com
Bengaluru
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The job in short
Client service analyst in business management.
PythonExcelMachine learningLLMAuditComplianceBanking
Details
- Found
- 13 d ago · posted 2026-10-13
- Location as listed
- Bengaluru, Karnataka, India
- Role
- Customer Service Representative
- Source
- The company’s own careers site
Full description
Build your career in Business Management while working in the world’s most innovative bank which values creativity and excellence.
As an Analyst in Business Management - IPB Client Service, you will optimize business performance by helping to promote key initiatives and act as a trusted advisor and counterweight to Business/Group Heads.
Job Responsibilities
• Provide a high level of responsiveness to executive ad-hoc requests related to project management, presentation development, and business analysis
• Organize complex information in a strategic and compelling way, demonstrating strong design acumen and expertise in Excel and PowerPoint techniques. Create wireframes and mock-ups quickly and iteratively for management presentations, reports, and dashboards
• Communicate effectively with key business partners to understand projects and drive next steps
• Support audit, regulatory and compliance deliverables; help with specific action plans and deliverables within the Risk Control Self-Assessment (RCSA) framework
• Coordinate team activities and prepare materials for town halls, employee recognition, and strategy working sessions
• Collect and maintain internal resources and documentation on collaboration sites, like SharePoint
• Participate in collaborative initiatives with team members and global managers, looking for ways to continually simplify, improve, and add value to existing business processes
• Translate business questions into structured analysis (hypotheses, data needs, queries) and summarize insights into concise executive-ready materials (slides / written updates).
• Conduct data-driven analysis to identify and size the highest-impact digital opportunities across regions, using multiple datasets, basic machine learning techniques, and LLM/AI tools to produce clear, actionable next steps via reporting.
• Partner with data, digital, and regional stakeholders to clarify the business question, define the dataset needed, and convert insights into actions.
Required qualifications, capabilities and skills
• Bachelor’s degree in Business, Finance, Economics, or other related area
• Proven experience delivering timely, high quality presentations and/or reporting for various projects and stakeholders. Attention to detail is a must with continuous focus on design excellence
• Excellent organization and project management skills
• Ability to articulate and demonstrate thoughtful rationale in design decisions
• Intermediate-level ability expected in all MS Office tools (Excel, PowerPoint, Pivot Tables)
• Working knowledge of LLM/AI tools to support analysis at scale—able to use LLM to build/run python queries and validate outputs before sharing insights.
• Self-motivated, tenacious and able to work with high degree of independence
• Excellent written and oral communication skills
• Highly motivated self-starter with excellent time management/prioritization skills
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