Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Corporate Sector's Employee platform team you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities • Provides end-to-end application or infrastructure service delivery and supports day-to-day maintenance of the firm’s systems to ensure operational stability and availability • Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements. • Assist in the monitoring of production environments for anomalies, address issues utilizing standard observability tools, and identify issues for escalation and communication while providing solutions to business and technology stakeholders • Analyze complex situations and trends to anticipate and solve issues while supporting incident, problem, and change management of full stack technology systems, applications, or infrastructure • Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations. Required qualifications, capabilities, and skills • 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services • Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity. • Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations. • Hands-on experience with Desktop Support and macOS engineering experience. • Experience with MDM administration (Jamf, WorkSpaceOne) with proven delivery in a large enterprise (10,000+ Macs). • Experience of macOS and Apple ecosystem at scale: ABM/Automated Device Enrollment, VPP, MDM, configuration profiles, policy frameworks. • Strong troubleshooting across networking, Wi‑Fi, VPN, identity/SSO, certificates, and endpoint security. • Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear, calm communication. • Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud • Experience in observability and monitoring tools and techniques • Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills • VDI and Citrix support/administration experience (e.g., Citrix Workspace, Virtual Apps and Desktops). • Windows desktop fundamentals and cross-platform interoperability; exposure to Intune or similar. • Experience with endpoint security tooling (e.g., Crowdstrike, EDR), vulnerability remediation, and CIS-aligned hardening. • CI/CD and version control for configuration-as-code (e.g., Git), packaging pipelines, and testing frameworks. • Experience with monitoring/logging platforms (e.g., Splunk) and data-driven operations.