Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. Position Purpose The Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership and direction to front-end associates, oversees customer service standards, maintains operational efficiency, and supports store leadership in achieving company goals related to service, safety, labor, and productivity. Key Responsibilities Customer Experience • Deliver outstanding customer service and promote a customer-first culture. • Assist customers with questions, concerns, returns, and service-related issues. • Resolve customer complaints promptly and professionally. • Ensure service standards are consistently met at all checkout and customer service areas. • Promote loyalty programs, store promotions, and customer engagement initiatives. Front-End Operations • Supervise daily operations of the front end, including cashier lanes, self-checkout areas, service desks, and courtesy clerks. • Monitor customer traffic patterns and adjust staffing to minimize wait times. • Ensure registers, self-checkout systems, and service equipment are functioning properly. • Maintain front-end cleanliness, organization, and operational readiness. • Assist with opening, closing, and shift transition procedures. Team Leadership • Provide daily leadership, coaching, and direction to front-end associates. • Support hiring, onboarding, training, and development of team members. • Promote accountability, teamwork, and a positive work environment. • Assist in scheduling and labor management activities. • Address associate concerns and escalate issues as appropriate. • Serve as Manager on Duty when assigned. Cash Handling & Operational Compliance • Ensure compliance with all cash handling, accounting, and security procedures. • Monitor register variances and assist with investigations when necessary. • Support front-end audits and operational reviews. • Ensure compliance with all company policies, procedures, and regulatory requirements. • Monitor age-restricted sales compliance and other legal requirements. Safety & Store Standards • Promote a safe shopping and working environment. • Identify and address safety concerns promptly. • Ensure associates follow workplace safety procedures. • Support emergency response and incident reporting processes. • Maintain cleanliness and safety standards throughout customer service areas. Store Support • Collaborate with department managers to support overall store operations. • Assist with special events, seasonal programs, and promotional activities. • Support inventory counts, merchandising initiatives, and store-wide projects as needed. • Respond to operational issues and customer needs throughout the store. We also provide a variety of benefits including: • Competitive wages paid weekly · Access to up to 50% of your earned wages before payday, via our partnership with Stream • Associate discounts • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!) • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits • Leaders invested in your training, career growth and development • An inclusive work environment with talented colleagues who reflect the communities we serve Our Values – Click below to view video: ACI Values A copy of the full job description can be made available to you.