The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department. He/She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis. Key Responsibilities: • When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest • Responsible for hiring, training and performance management of team members • Responsible for communication of information distribution to entire department • Responsible for maintaining positive atmosphere, spirit and morale within the department • Demonstrate effective leadership skills by managing time and delegation • Develop team members and future leaders utilizing available materials and systems • Support and execute division concepts and programs • Accountable for executing and meeting financial goals • Responsible for identifying areas of opportunity throughout the store and within the department • Ensure quality and consistent product availability and solutions to our guests • Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets • Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same • Oversee that department systems and processes are utilized consistently and correctly • Direct meetings with the department leadership team to effectively plan production and promotion goals • Verify team member schedules against business needs • Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management • Verify all books and manuals are kept updated • Oversee inventory process and reporting • Approve all purchase orders and maintain adequate levels • Order and adjust standing orders for flowers, plants, and related merchandise and supplies • Assist and lead designers and sales clerks in completing their tasks • Demonstrate good conflict management skills • Perform other duties assigned by upper management Key Requirements: • Must be 18 years of age or older • High School Diploma or equivalent • Minimum of 1 year experience in floral retail • The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members. • Ability to work and communicate with all levels of management and subordinates in a professional manner • Ability to self-motivate, problem-solve and work with minimal supervision • Working knowledge of plants and flowers • Able to work in varied temperatures • Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing • Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking • Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs. • Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email). • Ability to work at fast-paced, but efficient and controlled manner • Must be flexible to work various hours/shifts, including weekends and holidays • Must attend meetings, including out-of-town, requiring overnight stays • Must be able to transfer to another store within the area • Ability to function as a team member and get along with others This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.