Job Details: Job Location: Main Office - Maysville, KY, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Category: Admin - Clerical, Position Summary: This dual position provides administrative and direct support for 988 & Crisis. The role requires strong communication skills, attention to detail, and the ability to function calmly and effectively in high- pressure situations. The individual must be client-focused and able to seamlessly manage both in-person and virtual responsibilities. Key Responsibilities: 988 Crisis Line Duties: · Answer incoming calls within 20 seconds from individuals in crisis, including those at high risk of suicide. · Assess and screen callers for suicidal ideation, intent, and other high-risk behaviors. · Coordinate active rescues, both voluntary and involuntary, for individuals in immediate danger. · Provide appropriate referrals and resources tailored to caller needs. · Complete documentation for each contact, including encounters and outcomes. · Offer follow-up calls and refer contacts to Engagement Resource Specialists or other staff as needed. · Consult with Team Lead or supervisory personnel during emergencies or complex calls. · Report unusual call types, high call volumes, or technical issues to the Team Lead. · Work collaboratively with the 988 team to ensure quality and consistency of care. Other duties as assigned. Crisis Administration Duties (On-Site): · Greet clients and visitors; provide professional in-person customer service. · Answer and direct phone calls; schedule and reschedule appointments. · Verify and update demographic and financial information at each visit. · Collect co-pays and balances, issue receipts, and record payments in the system. · Notify clinical staff of client arrivals. · Accurately scan and upload documents to the Electronic Health Record (EHR) system. · Assist with retrieving reports, files, and supporting multiple programs as needed. · Support general administrative tasks, including document prep, mail handling, and office coverage. Other duties as assigned. Qualifications & Requirements: Education & Experience: · High school diploma or equivalent required. · One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support. Skills & Abilities: · Calm and effective communication during crisis situations. · Ability to multitask and manage both virtual and in-person responsibilities. · Excellent interpersonal, typing, and telephone skills. · Strong attention to detail and organization. · Ability to work independently and as part of a team. · Adherence to confidentiality and professional standards. --- Technology Tools Required: · 988 Call Platform (e.g., Unified Platform or state-specific systems) · Vibrant National Resource Center · Learning Management Systems (e.g., Relias or DBHDID platforms) · Microsoft Outlook, Teams, Zoom, Google Workspace · Electronic Health Record (EHR) – Avatar --- Physical & Special Requirements: · Prolonged periods of computer and phone work. · Ability to sit, stand, bend, and stoop as needed. Qualifications: Qualifications & Requirements: Education & Experience: · High school diploma or equivalent required. · One year of related work or “lived” experience preferred, particularly in behavioral health, crisis response, or administrative support. Skills & Abilities: · Calm and effective communication during crisis situations. · Ability to multitask and manage both virtual and in-person responsibilities. · Excellent interpersonal, typing, and telephone skills. · Strong attention to detail and organization. · Ability to work independently and as part of a team. · Adherence to confidentiality and professional standards. --- Technology Tools Required: · 988 Call Platform (e.g., Unified Platform or state-specific systems) · Vibrant National Resource Center · Learning Management Systems (e.g., Relias or DBHDID platforms) · Microsoft Outlook, Teams, Zoom, Google Workspace · Electronic Health Record (EHR) – Avatar --- Physical & Special Requirements: · Prolonged periods of computer and phone work. · Ability to sit, stand, bend, and stoop as needed.