Responsibilities: Job Summary: The Patient Access Representative serves as a key point of contact for patients by collecting and validating patient information, coordinating scheduling activities, verifying insurance coverage, and supporting accurate registration and billing processes. This role promotes a positive patient experience through financial counseling, patient engagement, appointment management, and navigation assistance while ensuring compliance with HIPAA regulations and organizational standards. Key Responsibilities: • Obtains required information for hospital and physician records, governmental requirements, billing and third-party payer needs. Enters accurate patient information into the electronic health record. • Maintains confidentiality of patient information and complies with HIPAA regulations. • Correctly transcribes and validates patient orders. • Schedules, re-schedules, and cancel appointments in the electronic health record at the request of the patient, receiving department or ordering provider. • Verifies and correctly assigns insurance coverages based on eligibility responses. • Creates a transparent financial experience including generation of estimate, explains patient liability, and collects prepayments and/or outstanding balances. • Monitors and resolves errors in assigned workqueues. • Advocates for patient engagement, including activation of MyChart. • Assists with wayfinding and connecting patient to care. • Performs additional duties as assigned to support departmental and organizational goals. Reports To: Patient Access Supervisor Supervises Others: No Prepared Date: 11/2024 Review/Revision Dates: 08/2018, 08/2019, 07/2023, 11/2024 Qualifications: Education & Experience: • High school diploma or GED preferred. In lieu of high school diploma or GED, experience in a related field may be considered. • Prior healthcare, medical office, or insurance experience preferred. Licenses & Certifications: • N/A Essential Skills: • Basic data entry and computer skills, including Microsoft Office products. • Ability to work in a fast-paced metric driven environment that is patient centered. • Fundamental understanding of KPI’s and thresholds to measure productivity. Requirements: High School Diploma/GED