Diagnostic Laboratory of Oklahoma (DLO) Location: Oklahoma City, OK Hours: Monday-Friday 11am-8pm Essential Functions: • Report to work on time and prepared for each scheduled shift • Perform all assigned duties and processes, including tasks for which you are fully qualified and those within your demonstrated capabilities • Maintain a positive, professional, and supportive attitude throughout the workday • Work collaboratively as a team member and contribute to a respectful, productive work environment • Responsible for contacting customers by phone, fax, and mail or as directed by Supervisor to report laboratory results to clients using established protocols. • Document reporting or call history in the patient file and maintain appropriate records. • Contact the clients to resolve routine matters related to patient testing and result reporting. • Use established protocols for reporting client concerns. • Escalate complex client issues to the appropriate individual/department. • Provide input on quality improvement opportunities to Supervisor. • Provide clerical support. • Other duties as required to meet the client’s requirements. Required Knowledge: • Must be able to operate basic office equipment, have general computer knowledge and basic typing ability. Must have demonstrative customer service skills. • Must be able to communicate in English both verbally and in writing. • Must be confident, self-motivated and be able to work unsupervised. Requires professionalism in appearance, actions, and attitude. • Must be able to maintain professionalism in times of heavy workloads and stress. • Requires teamwork, collaboration, and strict attention to detail. Must be dependable, punctual, and demonstrate integrity and commitment to company values. • Must be able to achieve and maintain department specific metrics Required Experience: Minimum High School diploma or equivalent. 1 year of clinical laboratory or customer service experience in a call center environment preferred. Special Requirements: Must be available for any shift, including nights, weekends, and some Holidays as needed. Overtime as required by business needs.