Job Summary Senior Salesforce Administrator Location: India (Offshore) Employment Type: Full-Time / Contract Role Overview We are seeking an experienced Senior Salesforce Administrator to manage, optimise, and support Salesforce environments across Sales Cloud, Service Cloud, and future Financial Services Cloud implementations. The role will be responsible for platform administration, user management, workflow configuration, reporting, data quality, release support, and business-user enablement. Key Responsibilities Key Responsibilities Salesforce Administration • Manage Salesforce configuration and administration activities. • Configure: • Page Layouts • Record Types • Validation Rules • Approval Processes • Flows • Queue Management • Profiles & Permission Sets User & Security Management • User provisioning and deprovisioning • Security role hierarchy management • Audit and compliance support • Access reviews and governance controls Reporting & Analytics • Build and maintain dashboards and reports • Support operational, onboarding and service-management reporting • Maintain KPI tracking dashboards Data Management • Data cleansing and deduplication • Data migration support • Data quality governance Production Support • Incident investigation and resolution • User support and issue triage • Environment administration Skill Requirements Required Experience • 6-10 years of Salesforce experience • Minimum 3 years as Salesforce Administrator • Strong Service Cloud and Sales Cloud experience Preferred Skills • Salesforce Administrator Certification • Financial Services Cloud exposure • Data Loader • Salesforce Flows • Banking or Financial Services experience Other Requirements