IND Senior Engineer, Infrastructure - GCC034 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Job Title: Storage and Resiliency Location: Hyderabad India (Hybrid) Department: Infrastructure as a Service (IaaS) Reports To: Infrastructure as a Service Team Yrs. Of Experience: 6-9 yrs Overview We are seeking a highly skilled and motivated engineer to serve in our Infrastructure as a Service (IaaS) organization supporting Storage and Resiliency. This role is ideal for a seasoned professional with deep expertise in enterprise storage, backup, replication, disaster recovery, cyber recovery, and recoverability operations across a large scale environment. The ideal candidate will guide junior engineers and drive operational excellence across storage, backup, and resiliency services. Key Responsibilities Storage & Backup Administration • Install, configure, and maintain enterprise storage, backup, replication, and recovery platforms across private and public cloud environments • Manage lifecycle activities including provisioning, capacity management, upgrades, technology currency, and decommissioning • Monitor storage and backup platform health, performance, availability, recoverability, and capacity through observability capabilities • Perform troubleshooting and root cause analysis for storage, backup, replication, and recovery incidents • Implement platform security hardening, retention standards, access controls, and compliance requirements • Manage storage provisioning, snapshot policies, backup schedules, replication policies, recovery tests, and service reporting Resiliency & Cyber Recovery • Lead disaster recovery, recoverability validation, backup restoration, replication testing, and operational readiness activities • Partner with Cybersecurity and application teams to support cyber recovery capabilities and recoverability objectives • Drive improvement plans for backup success, restore performance, data protection coverage, and resiliency gaps 24x7 Operations & Incident Management • Support 24x7 storage and resiliency operations including capacity, backup operations, restore support, and vulnerability remediation • Oversee incident response, root cause analysis, problem management, and service restoration for storage, backup, and recovery services Mentorship & Collaboration • Mentor junior engineers and foster a culture of continuous learning and technical excellence • Collaborate with cross-functional teams including compute, network, security, application, disaster recovery, and service management teams Operational Excellence • Ensure high availability, scalability, security, recoverability, and compliance of storage and resiliency environments • Develop metrics for capacity, performance, backup success, restore performance, replication health, and recoverability compliance Qualifications • Strong enterprise storage and backup operations experience in large scale environments • Experience with NetApp, SAN, NAS, object storage, backup platforms, replication, and disaster recovery technologies • Knowledge of backup policies, retention standards, recovery testing, cyber recovery, and recoverability objectives • Scripting and automation experience with PowerShell, Python, Ansible, Terraform, or vendor automation tools • Storage and backup capacity management, performance troubleshooting, vulnerability remediation, and technology currency experience • Networking fundamentals including TCP/IP, DNS, NFS, SMB, Fibre Channel, iSCSI, and firewall concepts • Logging and monitoring tools such as Splunk, vendor management tools, Prometheus, or equivalent • Experience with virtualization and/or cloud platforms including VMware, Nutanix, AWS, or GCP About Us | Our Culture | What It’s Like to Work Here