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Trainer BPO, BFSI and Retail

NIIT Foundation · niitfoundation.org
NaOn-site
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The job in short

Corporate trainer for BPO customer service, BFSI and retail staff.

BPO

Details

Found
19 d ago · posted 2026-10-14
Location
NA

Full description

Position Title Trainer - IT Location Mandawali center, Delhi Reporting To Center Head Role Overview The Trainer will be responsible for delivering training in BFSI, BPO, and Retail domains along with soft skills sessions, while actively supporting student mobilisation, engagement, and placement activities. The role requires strong on-ground presence, industry linkage, and a target-oriented approach to ensure successful enrolment and placement outcomes. Qualification & Experience • Any Bachelor’s degree / preferable commerce (B.Com) or related field • 1–3 years of experience in training, teaching, or skill development programs • Experience in student mobilisation and community outreach preferred • Exposure to government or CSR-funded projects is an added advantage Key Skills Required • Strong domain knowledge in BFSI, BPO, or Retail • Excellent communication, presentation, and interpersonal skills • Ability to deliver technical and soft skills training (communication, interview readiness) • Basic computer proficiency (MS Office, digital tools) • Strong coordination, documentation, and reporting skills • Good organizational and time management abilities • Willingness to travel and relocate as required Key Responsibilities Training Delivery • Deliver structured training sessions aligned with curriculum (BFSI/BPO/Retail) • Facilitate interactive and engaging learning experiences Student Engagement & Retention • Monitor attendance, assess performance, and support student development • Ensure course completion through continuous mentoring and follow-ups Mobilization & Admissions • Conduct field visits, awareness drives, and community outreach activities • Support student enrolment and participation Program Coordination & Reporting • Maintain training records, attendance, and progress reports • Collaborate with internal teams for smooth program execution Field Coordination & Reporting • Manage district-level activities, stakeholder engagement, and MIS reporting Additional Responsibilities • Support program operations, events, and continuous improvement initiatives

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