Job Purpose Lead the strategy, design, development, and operations of the DMS customer mobile app and web portal, which serve as primary self?service channels for payments, settlements, promises?to?pay, disputes/requests, statements, and refunds. Delivering key DMS Tech transformation projects: 1. DB Architecture change for sync multiple systems 2. Vertical Wise DMS One App Version Management 3. Consolidation of Process (NACH, Death & Insurance Portal & CRM) 4. SFDC CRM evaluation Duties and Responsibilities A – Key accountabilities pertaining to the role 1. Product Strategy & Roadmap Define multi?year roadmap for the DMS App & Web including journey enhancements, capability upgrades, UI/UX modernization, and regulatory compliance. Prioritize features based on business value, customer need, compliance impact, and technology feasibility. 2. Technology Delivery & Architecture Lead solutioning and development across Android, iOS, and Responsive Web stacks. Ensure seamless integration with core systems (Indus/Core), OneCRM, Dialer, Segmentation Portal, Payment Gateways, Dispute/Refund Engines, and Analytics. 3. Release Management & Operational Excellence Own release calendars, approval gates, rollout/rollback plans, app store compliance, and hypercare frameworks. Ensure comprehensive documentation: SOPs, runbooks, FAQs, error dictionaries, user guides. B – Additional Accountabilities Maintain dashboards, KIDs, and run weekly/monthly leadership reviews. • Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. Key Decisions / Dimensions • Feature prioritization, roadmap direction, and design choices. • Release gating, rollout strategy, and technical guardrails. • Control frameworks for security, consent, communication, and payments. Major Challenges • Balancing rapid iteration with security, stability, and compliance. • Integrating multiple systems while sustaining performance and reliability. • Ensuring omnichannel consistency across app, web, and assisted journeys. • Managing customer diversity (languages, device types, digital maturity). Required Qualifications and Experience a) Qualifications B.E./B.Tech Certifications in Product Management, Cloud, Security/Privacy, Agile/SAFe desirable b) Work Experience 12–18 years leading high?scale app/web products (preferably BFSI/collections/digital payments) Strong expertise in UX, mobile/web development, payments, compliance, and analytics • Hands on experience in ZBB, BPR/DPR, Draw.io & process mapping.