The Task Manager supports the Customer Service & Support Program Manager in ensuring that warranty and aftermarket programs for our Transit Bus business are executed effectively and a high level of customer support is delivered to our customers. This role focuses on coordinating daily activities related to material forecasting and catalog order processing, inventory management, establishing and executing repair and remanufacturing programs, proposal activity (including maintaining catalog price lists) and managing product issues and technical updates for fielded products. Key Responsibilities: • Support the Program Manager by organizing, executing, and monitoring assigned tasks. • Track progject status, dependencies, and resource needs; escalate risks or delays to Program Management promptly with recommendations to resolve. • Develop and execute on proposals, budgets, and schedules with Program Management oversight • Work closely with customer service representatives, engineering, and operations teams to ensure timely resolution of product or technical issues. • Assist in implementing new customer service tools, dashboards, processes, and standard operating procedures. • Ensure consistency in communication and execution across all assigned tasks and support channels. Our growing business is located in the Greater Binghamton area which is home to several sports teams, shopping centers, a growing downtown, the State University of New York at Binghamton, several large healthcare employers and some of New York’s top-ranked school districts. The area enjoys a rich heritage with multiple diverse communities with local cuisine and festival celebrations. From the area to an hour out there is access to hiking, skiing, lakes, waterparks, casinos, golfing, camping, and vineyards. A 9/80 work schedule gives employees a great opportunity to experience all that the region has to offer and provides a balanced work and family lifestyle.