Job Details: Job Location: SGCH New Life Resiliency Center - San Benito, TX, Position Type: Full Time, Education Level: High School, Salary Range: Undisclosed, Job Shift: Day, Sunny Glen Children's Home Job description Job Title: Case Aide Clerk Department: Social Services Supervisor: Lead Case Manager FLSA Status: Non-Exempt Prepared Date: 12/29/2021 Summary The case Aide at Sunny Glen Children’s Home is responsible for assisting case management in the day-to-day case-related tasks to ensure that services are provided to youth in a timely manner. Case Aide is to assist with maintaining case files, and compliance with ORR Policy and Procedures established state and federal standards. Collaborates closely with Case Manager, the Transportation team, an Sunny Glen third-party contract, and Copa Cabana. Together we strive to obtain and coordinate flight transportation arrangements for a Unaccompanied Children’s reunification process with the corresponding Sponsor/Family while maintaining compliance with established state and federal standards. In the event, a Child is transferred to another shelter and or program the Case Aide will facilitate transportation arrangements that best fit both program schedules. In addition to coordinating travel for reunifications and transfers, the Case Aide will be included and communicated with when it comes to any other forms of discharges. The Case Aide is responsible for tracking and advising Sunny Glen of all expected discharges. Other duties may apply. Essential Duties and Responsibilities Maintain and archive physical or electronic active/discharged files in accordance with agency and ORR policies and procedures, meeting licensing standards. Meet with Children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor Assist with discharge and transfer planning and paperwork as needed. Complete closing of files once Child is released from the program Conduct ProBAR coordination with Know Your Rights presentations and legal screenings. Assist with meeting clients as needed based on client request submissions. Filing paperwork and assistance on behalf of other departments Daily use of program software, ETO, and UC Portal. Help prepare and process case service forms, applications, and other paperwork as needed. Meet with children on a weekly basis to provide telephonic communication with the family of origin, primary caregiver, and/or sponsor. Complete closing of files once Unaccompanied Child is released from the program. Assist with facilitating ORR National Call Center referrals for service gaps identified during 30-day calls. Ensure proper completion of assessments and deadlines as required per Internal and ORR Policy and Procedures. Communicate all information to Copa Cabana. Communicate directly with sponsors to send the payment submittal form. Copa Cabana will receive the payment form once the sponsor presses the submit command. Should Copa Cabana require additional information or assistance with sponsors, CM must be informed. In the event that a sponsor is not able to pay fees associated with airfare and the client’s physical release would be delayed past 72 hours or more, RFC should advise CM so information can be communicated with ORR FFS of this delay. Obtain the Transfer of Custody Form and work closely with the Travel Escort team lead. Consider flight assignments due to Travel Escort availability, ratio, genders of the children/Travel Escorts, medical conditions, etc. Track all Travel Arrangement Logs and begin/process all flight arrangements. Ensure to be aware of the Types of Discharge. Coordinate flight-travel arrangements for those that require ORR FFS approval. Responsible for tracking and reporting the following types of releases that occur within SG. CM will ensure to notify RFC of these upcoming discharges as RFC must include this information in Daily Discharge Report. Ensure flight dates are secured within 48 hours from when the Unaccompanied Child’s case was approved and properly submit the corresponding Travel Request Form. Email the Escort Team with itineraries for both the client and the Travel Escorts to smoothly coordinate transportation. Coordinate communication with the Food and Nutrition department Director/Chef via email so that the client may have healthy meals during travel. Become well-versed in the internal Booking Process Overview. Itineraries must be uploaded to iDirectDoc. Maintain confidentiality in all areas. May work extended hours, weekends, and holidays on a needed basis to facilitate program services. Attend training and meetings as scheduled. Learn and abide by Sunny Glen Children’s Home policies and procedures (and minimum standards) Ability to evacuate/travel if needed due to natural disaster. The employer retains the right to change or assign other duties to this position. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Continuous Learning - Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others. Job Knowledge - Competent in required job skills and knowledge; exhibits the ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively. Use of Technology - Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date. Problem-Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics. Communications - Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods. Cooperation - Establishes and maintains effective relations; exhibits tact and consideration; offers assistance and support to co-workers; works cooperatively in group situations; works actively to resolve conflicts. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings. Teamwork - Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information. Performance Coaching - Defines responsibilities and expectations; sets goals and objectives; gives performance feedback; motivates for increased results; recognizes contributions; encourages training and development. Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness. Business Acumen - Understands business implications of decisions; aligns work with strategic goals. Conflict Resolution - Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts. Cost Consciousness - Works within approved budget; contributes to profits and revenue; conserves organizational resources. Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values. Organizational Support - Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities. Strategic Thinking - Develops strategies to achieve organizational goals; understands organization's strengths & weaknesses; adapts strategy to changing conditions. Adaptability - Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation. Achievement Focus - Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence; recognizes and acts on opportunities. Personal Appearance - Dresses appropriately for the position; keeps self well-groomed. Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary, to reach goals.; completes tasks on time or notifies the appropriate person with an alternate plan. Initiative - Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed. Innovation - Displays original thinking and creativity; meets challenges with resourcefulness; generates suggestions for improving work; develops innovative approaches and ideas. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in the decision-making process; makes timely decisions. Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks. Quality - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality. Quantity - Completes work in a timely manner. Safety and Security - Observe safety and security procedures; reports potentially unsafe conditions; use equipment and materials properly. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Education and/or Experience Minimum GED or High School Diploma Preferred: 30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field Must be Bilingual English and Spanish Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Strong communication skills are important. Bilingual is (English/Spanish). Certificates, Licenses, Registrations Valid Texas Driver's License with an excellent driving record Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; stoop, kneel, crouch, or crawl and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to sit; climb or balance and taste or smell. The employee must regularly exert up to 25 pounds of force (mopping, lifting groceries, moving furniture, cooking, etc.) and occasionally be able to perform a restraint on youth weighing up to 200 lbs. Must be able to frequently maintain visual and auditory supervision of multiple children. The employee must be able to make quick decisions, tolerate frustration and be able to always balance mental toughness with compassion. The employee must be able to multitask. Work Environment The characteristics described here are representative of those an employee encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually loud. The employee must be able to function in a noisy environment. Notes All services shall be provided in accordance with established standards, principles and ethics of the profession, applicable professional specialty organizations, and the high-quality standard for which Sunny Glen Children's Home is recognized. Sunny Glen is an Equal Opportunity Employer (EOE) and complies with all applicable federal and state employment laws. Employment decisions are based on qualifications, merit, and business needs. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this class classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. Qualifications: Education and/or Experience Minimum GED or High School Diploma Preferred: 30 hours of higher education in a social service field or 1-2 years of paid or unpaid experience working in a youth services field Must be Bilingual English and Spanish