Our associates celebrate lives. We celebrate our associates. Manage the daily operations of a single Cemetery location and single line of business within the Funeral Home industry. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations. JOB RESPONSIBILITIES Financial Management • Work with local and Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals • Accountable for monitoring and achieving annual financial goals • Approve expenditures and invoices including overtime Operations • Manage the daily activities ensuring on-time services • Assure the location’s operating practices comply with applicable federal and state regulations and Company policies • Establish location goals and priorities • Effectively present and communicate Company and Market strategies, values, and goals to staff • Manage frontline supervisor’s responsibilities, expectations, and accountabilities • Collaborate with local Management for resource sharing, ideas, and business or operational enhancements • Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements • Ensure the maintenance of buildings, facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture People Development • Develop a strong, trusting, and reliable team • Understand team members’ career aspirations and provide assignments to develop skills and or close gaps • Monitor training and licensing requirements, ensuring staff is re-trained/licensed prior to expiration • Responsible for screening candidates, hiring and promoting staff, performance reviews, developmental plans and terminations • Collaborate with Human Resources and Market Leadership for recruiting and retention Other • Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company • Develop and or implement plans to improve customer satisfaction index and on-line community reviews MINIMUM REQUIREMENTS Education • High school diploma or equivalent • Technical schooling diploma or Mortuary Science preferred Experience • Minimum five (5) years industry experience in the applicable discipline with progressively increased responsibilities • Minimum (2) years of experience managing people or projects • Budgeting and expense control experience strongly preferred Knowledge, Skills and Abilities • Ability to work evenings and weekends • Financial and business acumen • Proficient in MS Office suite • Excellent customer service skills • Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers Postal Code: 00680 Category (Portal Searching): Operations Job Location: US-PR - Mayaguez