Hourly Pay Range: $20.29 - $29.42 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: • Sign on bonus: N/A • Position: Patient Access Representative III • Location: Warrenville, IL • Full Time/Part Time: Full- Time • Hours: Monday-Friday: 9:00 am -5:30 pm • Floating Location: NCH 800 W Central Rd Arlington Heights • Rotating Weekends: Sat: 7:00 am- 2:00 pm A Brief Overview: The Patient Access Representative III is responsible for advanced patient access services, efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services. What you will do: • Greet and assist patients in a courteous and professional manner during the registration process. • Perform advanced patient registration tasks, including handling complex patient registration scenarios. • Collect and accurately enter patient demographic and insurance information into the hospital's electronic health records system. • Schedule patient appointments for various healthcare services, coordinating with clinical departments and patients to find convenient times. • Handle scheduling for specialized services, follow-up appointments, and more complex scheduling scenarios. • Verify patient contact information and confirm appointment details. • Collaborate with insurance providers and billing teams to address insurance-related issues. • Assist with resolving complex insurance verification cases and provide guidance to other representatives. • Provide patients with essential information about the registration and scheduling process, financial responsibilities, and available payment options. • Handle patient concerns and escalations, resolving issues effectively and providing. • Assist in training and mentoring newer patient access representatives and provide guidance on complex cases. • Promote a positive patient experience by minimizing wait times, ensuring a welcoming environment, and providing exceptional customer service. • What you will need: • Associates Degree Health Administration Required • 2 Years Previous experience in patient access, healthcare administration, or a related field is required, with a minimum of 2-3 years of experience. Benefits: • Career Pathways to Promote Professional Growth and Development • Various Medical, Dental, and Vision options • Tuition Reimbursement • Free Parking at designated locations • Wellness Program Savings Plan • Health Savings Account Options • Retirement Options with Company Match • Paid Time Off • Community Involvement Opportunities