Our associates celebrate lives. We celebrate our associates. Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals. JOB RESPONSIBILITIES • Arranges, conducts and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures • Confirms authorization to proceed with the service arrangements • Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services • Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and at the cemetery; delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families, and; sets up and removes chairs • In absence of Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits and pension, and; pre-arrangements for next of kin • Ensures potential pre-need referrals are shared with Family Service Counselors • Ensures adherence to all applicable professional, municipal, state/provincial and federal licensing authorities, rules and regulations • Prepares and accurately completes documents and online entries related to services, cremations, maintenance • Assists with general office duties including answering phones and preparing reports as necessary • Assist with the maintenance of vehicles, the facility and property • Receives caskets and other funeral home supplies as well as place into inventory • Ensures refreshments are available (where allowed by law) MINIMUM REQUIREMENTS Education • High School diploma or equivalent Experience • Minimum of 3 years related experience as a Funeral Assistant Licenses • Current state/province issued driver’s license with an acceptable driving record Knowledge, Skills and Abilities • Basic knowledge of religious and fraternal organizations customs • Knowledge of computers and some software including MS Office Suite required • High level of compassion and integrity • Good communication skills • Problem solving skills • Ability to multi task and set priorities • Detail oriented Postal Code: 00732 Category (Portal Searching): Operations Job Location: US-PR - Ponce