Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families. JOB RESPONSIBILITIES Lead Generation • Holds self-accountable for prospecting a minimum of 1-2 hours each day • Obtains referrals from families served by the location • Networks and builds community and civic relationships • Explains and presents presentations to families served and referred families • Maintains and tracks activity levels to ensure productivity Build Relationships with Families • Responds to client inquiries in a timely, respectful, sensitive, and professional manner • Connects with families through listening, honest communication, and genuine concern • Develop an understanding of each family’s unique needs and offer solutions that provide value to them • Stays in touch with families to ensure satisfaction • Prepares for all appointments and performs all procedures with professionalism and attention to detail • Follows through on all customer problems and requests • Builds trust-based relationships to earn the right to ask for referrals • Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork • Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future • Collaborates and teams with funeral directors, location managers, and other members of the funeral home and or cemetery staff, to provide seamless, high-quality service • Thoroughly and completely review previous services and contacts with families to prepare to support current needs and or sales • Share family concerns with the rest of the SCI team MINIMUM REQUIREMENTS Education • High school diploma or equivalent • 1-2 years of college or an equivalent of education and experience Experience • High school equivalency and 1-2 years of college or an equivalent of education and experience • 1-2 years of customer service or sales industry experience preferred Licenses • Current state/province-issued driver’s license with an acceptable driving record • Insurance license if required by state/province law and as prescribed by each state board Knowledge, Skills, and Abilities • Must be able to pass the Company’s internal presentation certification within thirty days of hire • Ability to work several evenings and or weekends every month • Ability to drive frequently • Ability to obtain and maintain an insurance license if required by state/province • Flexible hours but, at times must have the ability to work up to 12 hours in a day • Ability to treat others with empathy and respect • Knowledge of computers and some software • Customer service skills Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance) Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program As part of your pre-employment background check, your criminal conviction history will be verified, given that this role requires the following material job duties: Working around and/or handling deceased individuals and working around families and colleagues. Convictions creating a direct, adverse, and negative relationship with the identified job duties may result in the withdrawal of a conditional job offer. #SCI Postal Code: 00959 Category (Portal Searching): Sales Job Location: US-PR - Bayamon