Crisis Counselor/Specialist - Full-Time Days & Nights Be the Lifeline When It Matters Most Location: Reading, PA Pay Rate: $23+/hour *Pay rate depends on education and experience* Schedule: Full-Time • 1st shift 8:00 am - 4:00 pm; Tuesday - Saturday • 3rd Shift 12:00 am - 8:00 am; Sunday - Thursday Program: Crisis Intervention Program About the Role: When someone is in crisis, you'll be the calm, compassionate voice that guides them toward safety and support. As a Crisis Counselor, you'll provide essential phone and mobile crisis services—conducting assessments, delivering interventions, and connecting people to life-changing resources. If you're ready for meaningful work where every conversation can save a life, this is your calling. What You'll Do: Crisis Response & Assessment: • Conduct comprehensive crisis assessments and triage for individuals in distress • Provide immediate crisis counseling via telephone with skill and compassion • Determine when mobile outreach interventions are needed • Respond effectively to urgent situations with professionalism and empathy Intervention & Support: • Deliver evidence-based crisis interventions following best practice principles • Provide service referrals and connect clients to appropriate community resources • Conduct thorough aftercare follow-up contacts to ensure continuity of care • Collaborate with local police and EMS services to coordinate emergency responses Clinical Excellence & Documentation: • Maintain high-quality, accurate clinical documentation including progress notes, treatment plans, and discharge summaries • Complete all required insurance authorization documentation in a timely manner • Prepare clear, concise reports that effectively communicate client needs • Submit accurate payroll and billing documentation on schedule Professional Development & Collaboration: • Build and maintain strong working relationships with clients, families, and community partners • Participate in agency committees focused on program enhancement • Engage in ongoing training and professional development activities • Contribute to internal quality improvement initiatives • Work collaboratively within your team to ensure seamless crisis services What We're Looking For: Required Education (one of the following): • Bachelor’s degree in a behavioral health discipline and one year of experience in a behavioral health setting (Counselor) • Master’s Degree in a behavioral health discipline and three years of experience in a behavioral health setting ( Specialist) Required Clearances: • Pennsylvania Act 33 clearance (Child Abuse) • Pennsylvania Act 34 clearance (Criminal Background) • FBI fingerprint clearance • Verification of exclusion from Medicaid/Medicare Exclusion lists Essential Skills & Qualities: • Strong knowledge of crisis intervention principles and behavioral health practices • Excellent communication skills—both oral and written • Ability to remain calm and focused under pressure • Sound judgment and problem-solving abilities • Compassionate, patient, and professional demeanor • Valid driver's license and ability to safely operate a motor vehicle • Ability to work independently with minimal supervision • Comfortable managing multiple interruptions and shifting priorities Why Choose This Role? Make a Real Impact: • Be the voice of hope for individuals and families in their darkest moments • Use your skills to prevent tragedy and connect people to healing resources • Know that your work directly saves lives and strengthens your community • Experience the profound satisfaction of crisis resolution Professional Growth: • Comprehensive paid training in crisis intervention best practices • Ongoing professional development opportunities aligned with your career goals • Supportive supervision and clinical coordination • Work within established ethical standards and evidence-based practices • Opportunity to participate in program development and quality improvement Supportive Work Environment: • Join a team that values integrity, teamwork, and collaboration • Work for an organization committed to diversity and inclusion • Access to clinical supervision and peer support • Clear policies and procedures to guide your work • Recognition for your dedication and impact Comprehensive Benefits: • Paid training provided • Employee recognition programs • Referral bonus opportunities • Discount programs through "Tickets at Work" • Comprehensive paid training program • Ongoing professional development • Tuition reimbursement options available • Pathways to leadership roles • Medical, Dental and Vision Benefits Physical Requirements: This position requires: • Ability to communicate clearly via telephone • Ability to safely drive a motor vehicle for mobile crisis responses • Ability to sit for extended periods during phone-based crisis work • Proficiency with computers and documentation systems • Ability to work with frequent interruptions • Full awareness of environmental stimuli • Strong reading, writing, and typing skills Perfect For: • Mental health professionals seeking crisis intervention specialization • Recent graduates passionate about emergency behavioral health • Experienced counselors ready for high-impact work • Individuals with strong interpersonal skills and emotional resilience • Those who thrive in fast-paced, unpredictable environments • Professionals committed to serving vulnerable populations Ready to Become a Lifeline? Join our crisis intervention team and use your skills where they matter most. Every call is an opportunity to make a difference. Every intervention is a chance to guide someone toward hope and healing. Apply today and start your journey in one of the most meaningful careers in behavioral health. Learn more about career opportunities: https://chimes.org/Careers Holcomb Behavioral Health Systems is an equal opportunity employer committed to diversity and inclusion. #cpa610