Hourly Pay Rate: $21.84 SUMMARY OF DUTIES: Provides assistance to the LRRDS in each program in the implementation of the waiver programs. Primary phone contact for new referrals for services. Inputs data into the Department of Health data base and tracks records, reports and information required by contract by the NYS Department of Health. Also may participate in completing assessments of participants and conducting training sessions for Headway waiver programs to provider agencies. Assists the RRDS most involved with SRI review in each program regarding review and investigation of Serious Reportable Incidents. Review per direction contracted agencies to the waiver program compliance with Quality Assurance standards. Be familiar with and assist the RRDS involved mostly with housing programs on each waiver in the management of this program and be familiar with the forms and interface with the housing programs on the waiver. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Be familiar with all program data bases. Correctly understand and input required information. • Be able to explain the program and its limitations to all inquiries • Assist and record referral information and have knowledge of community resources • Ensure flow of paperwork, mail and email for both programs. • Completes assessments of participants and training for provider agencies • Assist in the review of Serious Reportable Incidents and compliance with Quality Assurance standards • Assist in management of program housing program • Assist in processing of new provider applications • Other duties as assigned MINIMUM QUALIFICATIONS: • Must have a BA or BS Degree in Human Services/Psychology/Social Work or related field. Associate degree acceptable with relevant work experience. • 3 years human service experience working with people or organizations who have disabilities, TBI and Seniors, preferred experience includes direct service. • Excellent verbal and written communication skills • Competence in Microsoft Office is mandatory. • Ability to travel to various locations located in Erie, Niagara, Chautauqua, Cattaraugus, Orleans and Wyoming county. SUPERVISORY RESPONSIBILITIES: • This position does not have any supervisory responsibilities. #Admin