Hours: 40 Schedule: Monday - Saturday with a day off during the week for working Saturday. Branch hours are Monday, Thursday & Friday 9:00 a.m. – 5:00 p.m., Tuesday & Wednesday 9:00 a.m. – 4:00 p.m., and Saturday 9:00 a.m. – 1:00 p.m. Must be flexible to meet current and future business needs. Comprehensive Benefits: ESL offers a competitive benefits package which focuses on providing a work life balance for all employees. Our benefits include robust options such as our wellness program, family assistance plan, 401k with match, paid volunteer time and Learning & Development training among many others. Pay and Incentive Plan: $22.02 per hour In addition to competitive pay and benefits, we offer an annual performance-based incentive that rewards eligible employees for their contributions to our success. Purpose of Position: This position is accountable for helping customers recognize and obtain the most appropriate solutions at the right time for their financial needs to build long-term mutually beneficial relationships and support the achievement of business results. In addition, this position will also collaborate in continuing to make ESL a great place to work by providing visible leadership around the key building blocks to ESL’s success. Accountabilities: Help customers recognize and find the right solutions at the right time to their financial needs which will build long-term mutually beneficial relationships and support the achievement of business results. This includes: • Net Promoter Score target • Employee Satisfaction target • Satisfactory audits • Sales measures as outlined in the sales performance reports supporting our three LOB’s; Personal, Business and Wealth. Engage in supporting the key building blocks to ESL’s success including: • Embracing the philosophy that “my success as an individual is not placed ahead of the success of the team or the customer” • Modeling ESL’s core values • Engaging in continuous self-development • Supporting the VolunCare Program • Supporting a culture of recognition within my unit and across ESL in a tangible manner that, among other actions, includes the active use of established recognition tools Qualifications: • One year in sales/service in the financial services or comparable industry • High School diploma or High School equivalency diploma required • Strong, communication, problem solving and decision making abilities • A high degree of flexibility to support branch needs • Proficient in building customer and peer relationships • Proficient in PC applications • Understanding of banking products and services preferred • Notary preferred; if not obtain within 12 months of filling role • Must complete submission of application and fingerprinting to the NMLS (Nationwide Multisite Licensing System) and successfully be registered as an MLO (Mortgage Loan Originator) through ESL • Demonstrates alignment with ESL’s Core Values, mission, vision, and Purpose to help our community thrive and prosper We’re committed to diversity, equity, and inclusion. We believe we are a stronger, more successful organization because of this commitment. We strive to ensure a robust talent pool of qualified candidates with a variety of skillsets and capabilities for all our openings. We hire great people and welcome all new hires to our award-winning work environment, which has been recognized by the Great Place to Work Institute since 2010. #LI-KM1