General Purpose & Essential Duties: The Branch Office Coordinator works independently to perform a wide range of complex and confidential administrative and clerical duties to support the branch’s sales and operations teams. • Manages sales leads in current software by scheduling sales appointments sent from Guardian Alarm Southfield’s call center. • Performs outbound installation confirmation calls • Audits Sales Quotations in current software • Assign sales appointments on a rotational basis utilizing tracking software view for new and CRR Branch Manager’s guidelines. • Ensure reps turn in GAC agreement paperwork within 2 business days from original appointment. • Verify with Field Support Team that an install date has been booked for all verified sales. • Monitor, order and arrange for delivery of office supplies. • Verify orders, including customers' personal information and payment details. • Creating, maintaining, and updating sales and customer records per Guardian process. • Directing feedback from customers to relevant departments. • Perform as an administrator and act as back-up support for various positions as assigned. • Maintain accuracy of customer accounts and contact points. • Open and distribute mail on a timely basis. • Coordination of business development, quality assurance and operational activities by preparing and maintaining customer correspondence, sales proposals, contract, marketing and other materials. • Assist in all variable compensation reports. Required Skills, Abilities, Education & Experience: • Excellent verbal and written communication skills. • Excellent interpersonal and customer service skills. • Proficient in Microsoft Office Suite or related software. • Excellent organizational skills and attention to detail. • Excellent understanding of clerical procedures and systems such as recordkeeping and filing. • Ability to work independently. • High School Diploma or G.E.D. required • Some college preferred • Three to five years of experience in an administrative role.